Hello, I just wanted to inform AMAZON that one of the sellers on your site is advertisi...

GetHuman3239551's customer service issue with Amazon from July 2019

Help with my Amazon issue
The issue in GetHuman3239551's own words
Hello, I just wanted to inform AMAZON that one of the sellers on your site is advertising Pentair original product but it is actually a generic knockoff of cheap quality. After my pool guy told me I went to read the comments on the AMAZON page and was shocked to fund out that all these people had the same issue. I ordered a Pentair R****** *** Square Feet Cartridge Element Replacement Clean and Clear Pool and Spa Filter from BackyardPoolSuperstore. Again I just want to notify AMAZON of this deceptive practice by one of your sellers.

GetHuman3239551 did not yet indicate what Amazon should do to make this right.

How GetHuman3239551 fixed the problem
I sent an e-mail to the company but have had no response. The email was questioning why did they send a generic pool filter. At this point I plan to keep the filter but will not order from them again. I just wanted to inform AMAZON about this distributor and you may want to do an investigation to ensure that you have a reputable distributor.
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Amazon

Customer service issue
Reported by GetHuman3239551
Jul 13th, 2019 - 2 years ago
Fixed
GetHuman3239551 shared how to fix
Seen by 2 customers so far
Similar issue to 186679 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman3239551 started working on this issue
Jul 13th, 2019 1:06am
GetHuman3239551 confirmed the issue is fixed. Hooray!
Jul 14th, 2019 6:21pm