I am strongly considering ending my Prime Membership as I thought items were to come in...

GetHuman3204141's Return an Order issue with Amazon from July 2019

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The issue in GetHuman3204141's own words
I am strongly considering ending my Prime Membership as I thought items were to come in two days and I thought your tracking system was accurate and didn't mislead or flat out lie to customers. I ordered a comforter that was to be delivered yesterday, it said it was out for delivery yesterday and never showed up. I wake up this morning to my app saying they attempted a delivery at *:**am EST, which was not true, as per the first customer service representative I spoke to, and they listed my address as incorrect, which was untrue. I then spoke to two other representatives who could barely understand me and vice versa, as English wasn't even close to their first language. The first woman was very kind and said to call back if the status didn't change on my tracking by **am, which it did not and still hasn't. She also told me the tracking is a farce and it's not always put for delivery when it says it is, like in my case. While it said it was out for delivery, it had never even left the facility. I am now being todl from the last person Moy to contact back until the *th,unacceptable! Why do I pay for Prime if I have to wait just as long as a non Prime member? Why should I even keep my membership?? I'm extremely upset and this is now the second time in * weeks. Very upset and poor customer service!

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Amazon

Return an Order issue
Reported by GetHuman3204141
Jul 6th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 183982 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman3204141 started working on this issue
Jul 6th, 2019 4:19pm

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