Got locked out of my account because Amazon enabled * step verification without letting...

GetHuman-zimxbox's Can't Login issue with Amazon from June 2019

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The issue in GetHuman-zimxbox's own words
Got locked out of my account because Amazon enabled * step verification without letting me know, and the verification texts go to an outdated phone number. All of my info on the account is outdated by a couple years, which also lead to issues with customer support over the phone (they want my billing address on the account for verification, and I don't remember which of my old addresses is on the account either ...)**I sent an email to CIS@amazon.com about this but it bounced back, saying this address doesn't accept emails, so I emailed *****@***.com instead.**I just want to be able to talk with customer support in a way that makes progress, because they're not accepting my emails and customer support says they can't help me unless I give them info I no longer remember.**Thnx

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Amazon

Can't Login issue
Reported by GetHuman-zimxbox
Jun 14th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 175527 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-zimxbox started working on this issue
Jun 14th, 2019 12:20pm
GetHuman-zimxbox indicated the issue is not fixed yet.
Jun 14th, 2019 12:21pm
GetHuman-zimxbox indicated the issue is not fixed yet.
Jun 14th, 2019 12:21pm

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