My account was set up in the UK. Today tried to login to Amazon.com which I have in th...

GetHuman-resorce's Can't Login issue with Amazon from June 2019

Help with my Amazon issue
The issue in GetHuman-resorce's own words
My account was set up in the UK. Today tried to login to Amazon.com which I have in the past to download a Kindle digital book. There was an issue with my password which I've used for *-* years. I can see that the system recognises me at some level. Even after inputting the code that is emailed to me, I still have a problem. I am asked to verify my account using my credit card. The credit card shown on your system is no longer valid. Please give me some instructions to correct this. My current delivery address is Torkarjeva ulica ** * **** Ljubljana * Slovenia. Regards, A Beskine

GetHuman-resorce did not yet indicate what Amazon should do to make this right.

How GetHuman-resorce fixed the problem
Eventually found a number for Amazon UK, harder than I expected but popped up when I was unable to login, yet again. All that was needed was (after a few security questions) to get the existing credit card cancelled from my account. Then login with different browser. Quite simple in the end.
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Amazon

Can't Login issue
Reported by GetHuman-resorce
Jun 14th, 2019 - a year ago
Fixed
GetHuman-resorce shared how to fix
Seen by 5 customers so far
Similar issue to 175457 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address

Timeline

GetHuman-resorce started working on this issue
Jun 14th, 2019 8:43am
GetHuman-resorce confirmed the issue is fixed. Hooray!
Jun 14th, 2019 1:41pm
GetHuman-resorce confirmed the issue is fixed. Hooray!
Jun 14th, 2019 1:45pm

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