Someone has taken my identity. Our account is in my wife's name (Linda Provost-Swim...

GetHuman-rmswim's customer service issue with Amazon from December 2018

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The issue in GetHuman-rmswim's own words
Someone has taken my identity. Our account is in my wife's name (Linda Provost-Swim) **** Banks Ave Napa CA ***** Phone ***-***-******I called last week to place the account on hold and was told the issue needed to be escalated upward and someone would get back to me, no one has gotten back to me.*Below is a copy of the email changing my email to someone else's. **This is the email.*Amazon*******@***.com************ *:** PM*To *****@***.com ** Quick reply allReplyForwardDelete**Thanks for visiting Amazon.com! Per your request, we have changed the e-mail address associated with your account**The e-mail address associated with your account has been changed. The old address was *****@***.com. The new address is *****@***.com.**Visit Your Account at Amazon.com to view your orders, make changes to any order that hasn't yet entered the shipping process, update your subscriptions, and much more.**Should you need to contact us for any reason, please know that we can give out order information only to the name and e-mail address associated with your account.**Thanks again for shopping with us.
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Amazon

Customer service issue
Reported by GetHuman-rmswim
Dec 3rd, 2018 - 2 mons ago
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Items needed
Email address on the account
Order number
Name on the account
Billing address
Timeline
GetHuman-rmswim started working on this issue
Dec 3rd, 2018 7:55pm