On October *, I was charged $**.** for a Prime membership that I did not want and had n...

GetHuman-cranney's customer service issue with Amazon from December 2018

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The issue in GetHuman-cranney's own words
On October *, I was charged $**.** for a Prime membership that I did not want and had not requested. On October **, I discovered this charge when examining my October ** credit card statement. I called some number and talked to "Aya". She said she would issue a full credit "because I hadn't used my prime membership" (never mind that I hadn't ordered it in the first place).**On my November ** credit card statement, I found that Aya had indeed credited me for $**.** on October ** as she promised, and she had cancelled my membership. HOWEVER . . . there was a NEW Amazon Prime charge of $**.** made on October **. Therefore I am still out $**.** for a Prime membership that I never wanted, needed, or ordered.**I am asking that you refund this new ***** charge of $**.** and that you not put me in you Prime program again.**This has been so frustrating and time wasting. It is no fun to order through Amazon anymore because of all the pop-ups and confusing promotions on your Website.
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Customer service issue
Reported by GetHuman-cranney
Dec 1st, 2018 - 6 mons ago
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GetHuman-cranney started working on this issue
Dec 1st, 2018 5:28pm