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Before contacting them, items GetHuman-cranney may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman-cranney's own words
On October *, I was charged $**.** for a Prime membership that I did not want and had not requested. On October **, I discovered this charge when examining my October ** credit card statement. I called some number and talked to "Aya". She said she would issue a full credit "because I hadn't used my prime membership" (never mind that I hadn't ordered it in the first place).**On my November ** credit card statement, I found that Aya had indeed credited me for $**.** on October ** as she promised, and she had cancelled my membership. HOWEVER . . . there was a NEW Amazon Prime charge of $**.** made on October **. Therefore I am still out $**.** for a Prime membership that I never wanted, needed, or ordered.**I am asking that you refund this new ***** charge of $**.** and that you not put me in you Prime program again.**This has been so frustrating and time wasting. It is no fun to order through Amazon anymore because of all the pop-ups and confusing promotions on your Website.
GetHuman-cranney did not yet indicate what Amazon should do to make this right.
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