Please see attached response from your customer service rep to a review I left on line...

GetHuman1667113's customer service issue with Amazon from December 2018

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The issue in GetHuman1667113's own words
Please see attached response from your customer service rep to a review I left on line about a toy that I bought for my grandaughter, she said if I gave you my address you would send me out a replacement at no charge...**Thank You,*Susan CraftI bought this for my Grandaughter, took it to her party, she opened it and we took it out of the box, she loved it, she played with it for about ** minutes and the back leg fell off...I thought about returning it but then I thought they would probably think she did it by playing with it to hard, but would not recommend it. She was very upset and begged me to fix it, she cried and kept saying she was sorry...*One person found this helpful*Edit*Delete* * comment Permalink*Comment*Showing * comments*Sort by:*Newest* *Oldest*Shaina* days agoReport abuse*Dear Valued Customer, *Sorry to hear that the back leg fell off. We apologize for any inconvenience caused to you. Will you please contact us to tell us your address, we can re-send you a perfect one to replace that one. As to that one, no need to send back. *Any question or need, do not hesitate to contact us. It's our biggest pleasure to serve you.*Look forward to your reply.*Have a nice day! *Best regards!*Leave a reply*Product Details**Electronic Pet Toy, Smart Robot Dog * Interactive Puppy Toys for Age * * * * * * Year Old Girls, Gifts Idea for Kids * Emotional Interaction (Pink)

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Amazon

Customer service issue
Reported by GetHuman1667113
Dec 1st, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 87083 others
0 customers following this

Timeline

GetHuman1667113 started working on this issue
Dec 1st, 2018 12:56pm

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