Hi Team**My name is Gaurav Mehra with registered mobile number **********. I recently p...

GetHuman1521977's customer service issue with Amazon from November 2018

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The issue in GetHuman1521977's own words
Hi Team**My name is Gaurav Mehra with registered mobile number **********. I recently placed an order of a mobile phone moto G* the first time I placed the order the mobile phone was faulty and I got the replacement however the second time also the battery I was Not charging which clearly shows how Amazon checks the suppliers product and sends the product.. Now without mobile phone I am again for * day. Finally I decided to get the refund because of the obvious reasons. Second time the delivery boy came in and I came to know that the IMEI number listed in the mobile phone does not matches with the receipt with the delivery boy again I have to spent ** minutes to sort this after speaking to your executive I was assured that another replacement will be done with updated IMEI number but now it's been two days I spoke again to customer service till yesterday I was informed to wait as the records might not be updated as its Diwali( so called excuse to not work). Again I spoke to someone named sayyed after explaining him for ** minutes I had to repeat myself at least * times and when I asked him to transfer my call to his supervisor he was very rude and I could figure out from his voice and finally I disconnected the line and taking this mean to contact you *I have the recording for all the transactions and now I want your senior level of executive to be after my issue and make sure it's been resolved in ** hours. And off course give some customer care training to the tech with whom I spoke this morning Sayyed and see from customer point of view too. And secondly a very strict action against the tech who confirmed me that the IMEI number has been updated even after spending ** minutes on call.**Looking for a speedy resolution.*Thanks*Gaurav Mehra *ADDRESS ** sukhdham appts rohini sector * Delhi ******

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Customer service issue
Reported by GetHuman1521977
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 74651 others
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GetHuman1521977 started working on this issue
Nov 8th, 2018 5:15am