I have purchased a Samsung Fridge against Amazon order no.***-*******-******* and made...
GetHuman1346185's customer service issue with Amazon from October 2018
5 views | 61537 similar | 0 following
Help with my Amazon issue
First: share to improve GetHuman1346185's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1346185 to get a Amazon rep on the line!
Always use the GetHuman Phone to call Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1346185 may need:
Email address on the account, Order number, Name on the account, and Billing address
Top Tip from another customer
If you are having issues with your Ebay order that was already placed click https://resolutioncenter.ebay.com/il/en-us/. From there, you should be able to report the issue to Ebay using their forms.
The issue in GetHuman1346185's own words
I have purchased a Samsung Fridge against Amazon order no.***-*******-******* and made full payment. Delivery was to be made on ********.*As per delivery schedule fridge was brought to our apartment however they could not bring it to my flat which is on second floor because only * persons accompanied the delivery van. They tried to get more help from the dealer but could not get the help.They offered to give delivery at apartment lobby which I refused. They informed me that they will come again with the fridge next day ie. on **th morning with more persons and complete the delivery and take back old fridge which is working condition. So far delivery is not done and I have not heard any thing from anybody. However I received a call from Amazon asking me if delivery is made, it was a recorded call. It further asked me if I had refused delivery of delivery is not attempted. Since delivery was attempted and were asking me to take delivery at ground floor level i informed that it was refused.*Now let me know when delivery will be made. *Please note that we have once emptied our present working fridge and have put the things back again.
GetHuman1346185 did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman1346185 fixed the problem
We are waiting for GetHuman1346185 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Amazon customer problems.