I have purchased a Samsung Fridge against Amazon order no.***-*******-******* and made...

GetHuman1346185's customer service issue with Amazon from October 2018

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The issue in GetHuman1346185's own words
I have purchased a Samsung Fridge against Amazon order no.***-*******-******* and made full payment. Delivery was to be made on ********.*As per delivery schedule fridge was brought to our apartment however they could not bring it to my flat which is on second floor because only * persons accompanied the delivery van. They tried to get more help from the dealer but could not get the help.They offered to give delivery at apartment lobby which I refused. They informed me that they will come again with the fridge next day ie. on **th morning with more persons and complete the delivery and take back old fridge which is working condition. So far delivery is not done and I have not heard any thing from anybody. However I received a call from Amazon asking me if delivery is made, it was a recorded call. It further asked me if I had refused delivery of delivery is not attempted. Since delivery was attempted and were asking me to take delivery at ground floor level i informed that it was refused.*Now let me know when delivery will be made. *Please note that we have once emptied our present working fridge and have put the things back again.

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Customer service issue
Reported by GetHuman1346185
Oct 15th, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 61537 others
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GetHuman1346185 started working on this issue
Oct 15th, 2018 6:37am