ORDER * ***-*******-******* (water flosser). I placed this order on ****** and it was...

GetHuman-mkristof's customer service issue with Amazon from September 2018

Help with my Amazon issue
The issue in GetHuman-mkristof's own words
ORDER * ***-*******-******* (water flosser). I placed this order on ****** and it was delivered on ******. Inside the shipping box was a box with words Premium Party Suppled printed on it. However there was a small sticky label on the top of this box that said its contents was a water flosser. In the box were party supplies - gold-rimmed plastic glasses and some napkins. I was able to find this item by using the Search line on the Amazon home page. There was no flosser inside. So now I have party supplies that I don't need and no flosser, which my dentist has told me I need badly.

GetHuman-mkristof did not yet indicate what Amazon should do to make this right.

How GetHuman-mkristof fixed the problem
I called Amazon Customer Service at (***) ***-**** and spoke with a very professional and helpful woman. She was able to quickly explain what steps we needed to take to solve the problem, which was that I ordered a water flosser for my teeth and somehow ended up with a box full of party suppkles. She was also willing to research a charge I didn't recognize on my statement. She had the answer in about * minutes. And I didn't have to wait a long time for the call to get through. She has already credited my bank account and my Amazon account and she did that while we were on the phone - "instant help."
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Customer service issue
Reported by GetHuman-mkristof
Sep 16th, 2018 - 4 years ago
GetHuman-mkristof shared how to fix
Seen by 11 customers so far
Similar issue to 49226 others
0 customers following this
Items needed
Email address on the account
Order number
Name on the account
Billing address


GetHuman-mkristof started working on this issue
Sep 16th, 2018 6:26pm
GetHuman-mkristof confirmed the issue is fixed. Hooray!
Sep 17th, 2018 6:37pm

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