Hi there, **I have been extremely frustrated for over four months now, trying to access...

GetHuman-vinizat's customer service issue with Amazon from September 2018

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The issue in GetHuman-vinizat's own words
Hi there, **I have been extremely frustrated for over four months now, trying to access my Amazon.ca account. **Earlier this year, there have been a number of high-ticket orders placed with my account under fraudulent credit cards, by hackers of some sort. I'm aware these incidents have occurred to other Amazon account holders as well, and I understand that for security purposes, my account needed to be locked. **However, after more than four months with a locked account, I think it is rather inconvenient for me to still not have access. **Please resolve this issue immediately! The account belongs under the following email address: *****@***.com**Moreover, please note that I had become a member of Amazon Prime at the beginning of the year, and up until today have still not been able to use it due to these restrictions. As such, please ensure I receive a full refund of my Prime subscription as it has not been of any use to me without my Amazon account. **I appreciate your fast-response and action in resolving this issue. **Thank you, **Viniza Thambithurai

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Amazon

Customer service issue
Reported by GetHuman-vinizat
Sep 14th, 2018 - 4 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 48372 others
0 customers following this

Timeline

GetHuman-vinizat started working on this issue
Sep 14th, 2018 2:53pm