I have purchased an item I want to return as I am not happy with the quality of it and...

GetHuman-sjclowes's customer service issue with Amazon from August 2018

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The issue in GetHuman-sjclowes's own words
I have purchased an item I want to return as I am not happy with the quality of it and the paintwork. The item is a bedside cabinet. It is so light my husband thought they had forgotten to put it in the box it came in. It is much smaller than we thought. I immediately contacted the company Daalshome to return it. They are asking for photo images sending to them of the item and are informing me that they will only allow ME £**.** towards the cost of returning it. I just want it to go back! I think I am in my rights to return an item I am not happy with. I believe it should be collected free of charge and that I do not have to send any images to them. I feel I am being treated unfairly.*Order ID for the item is ***-*******-******* if this helps

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Amazon

Customer service issue
Reported by GetHuman-sjclowes
Aug 23rd, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 39311 others
0 customers following this

Timeline

GetHuman-sjclowes started working on this issue
Aug 23rd, 2018 6:17pm

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