*st May *****ORDER * ***-*******-*********I received the wrong part, I got a liquid por...

GetHuman-ballie's customer service issue with Amazon from June 2018

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The issue in GetHuman-ballie's own words
*st May *****ORDER * ***-*******-*********I received the wrong part, I got a liquid port, instead of the gas port.**I contacted the seller and they told me that the order was fulfilled by Amazon, and therefore I should deal with Amazon.**As per the sellers instructions instruction I contacted Amazon, and Amazon offered me a credit and a generous contribution towards return postage, they also provided a time limit for the return of the product. I then had to make a decision.**Given the limited time of return, the relative cheapness of the item, the fact I would have to send it to the other side of the world, and the time contribution on my part* I decided to not to bother.**However on the:****th June **** I placed the following order…..*ORDER * ***-*******-*********Again I have received the wrong part. It was the same as the first part (liquid port) I received but different to the photo in the product description* the gas ports have a notch cut in the hex nut. Below I have linked to your page:*https:**www.amazon.com*gp*product*B*****UMGS*ref*oh*aui*detailpage*o***s**?ie*UTF*&psc****Below I have included a link to a picture showing on the left a damage part I wish to replace. Like your picture above it has the gas port notch in the hex nut. The two on the right are the liquid ports supplied by Amazon.**https:**drive.google.com*open?id**CA*a**vudOHfDJ*xgC-KkPyvn*S*HYwH**Essentially I want to replace the damaged part, and I believe I have already spent to much money, and time to achieve this. You can assist me in doing this by shipping the item as per your website, i.e. it needs to be a gas port (with the notch), and a thread that is the same size as the liquid ports that you have sent.**Regards*Andrew

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Customer service issue
Reported by GetHuman-ballie
Jun 28th, 2018 - 5 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 19669 others
0 customers following this


GetHuman-ballie started working on this issue
Jun 28th, 2018 7:18am

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