My grandson has on amazon account that has * - $** gift cards loaded onto the account...

GetHuman-rvrgrl's customer service issue with Amazon from June 2018

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The issue in GetHuman-rvrgrl's own words
My grandson has on amazon account that has * - $** gift cards loaded onto the account. in July of last year, my grandson put in a credit card number that he made up on to his amazon account. Amazon has locked his account and has had it locked for over a year now. I found out about what he had done and told him that was stealing. He did not know that he had done anything wrong because he was only * years old at the time. I have emailed amazon from his email several times explaining that the only way he will have any money to spend on his account would be through gift cards at this time. Once I explained to him that this was stealing he told me that he would never do this again because he does not want to get in trouble. I would like amazon to release his two gift cards so he can use these to purchase things he would like to purchase. The email on his account is *****@***.com. Could you please email me, his grandma back at the email below so I can get this resolved. Thanks for any help you can give me.
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Amazon

Customer service issue
Reported by GetHuman-rvrgrl
Jun 14th, 2018 - 9 mons ago
I have an issue with Amazon too
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GetHuman-rvrgrl started working on this issue
Jun 14th, 2018 3:33pm