My grandson has on amazon account that has * - $** gift cards loaded onto the account...
GetHuman-rvrgrl's customer service issue with Amazon from June 2018
Help with my Amazon issue
First: share to improve GetHuman-rvrgrl's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-rvrgrl to get a Amazon rep on the line!
Always use the GetHuman Phone tocall Amazon. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-rvrgrl may need:
Email address on the account, Order number, Name on the account, and Billing address
The issue in GetHuman-rvrgrl's own words
My grandson has on amazon account that has * - $** gift cards loaded onto the account. in July of last year, my grandson put in a credit card number that he made up on to his amazon account. Amazon has locked his account and has had it locked for over a year now. I found out about what he had done and told him that was stealing. He did not know that he had done anything wrong because he was only * years old at the time. I have emailed amazon from his email several times explaining that the only way he will have any money to spend on his account would be through gift cards at this time. Once I explained to him that this was stealing he told me that he would never do this again because he does not want to get in trouble. I would like amazon to release his two gift cards so he can use these to purchase things he would like to purchase. The email on his account is *****@***.com. Could you please email me, his grandma back at the email below so I can get this resolved. Thanks for any help you can give me.
GetHuman-rvrgrl did not yet indicate what Amazon should do to make this right.
I have an issue with Amazon too
How GetHuman-rvrgrl fixed the problem
We are waiting for GetHuman-rvrgrl to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.