We've received the fake product before the date of delivery and the tracking number is...

GetHuman658849's customer service issue with Amazon from May 2018

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The issue and preferred resolution, in GetHuman658849's own words:
We've received the fake product before the date of delivery and the tracking number is different printed on the received product its damaged and very small in size. It must be deliver between **may to *th june* but we've received it today only date *th may its a scam the price of our product is **** either we want the original product or our money refund because some middle man in between had done the scam. Because the received product is from china and it's also not delivered by amazon its delivered by some local seller it's totally fake and worst not worth ****. We need an answer as soon as possible else I'm gonna lodge the FIR. Our tracking number is RE*********CN But the tracking number printed on product is RY*********CN. and Wevee not received any message related to delivery we can still track our original product but we have received the fake product. We need an apprope answer asap. Please solve this problem immediately.
I trust that Amazon will make this right and come up with a resolution that is fair.
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Customer service issue
Reported by GetHuman658849
May 5th, 2018 - 3 mons ago
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Seen by 4 customers so far
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GetHuman658849 started working on this issue
May 5th 3:05pm