Dear Sir * Madam,**I am writing to you to raise an issue about: Online shopping**The is...

GetHuman2521088's customer service issue with Amazon.com (UK) from March 2019

2 views | 14546 similar | 0 following
Help with my Amazon.com (UK) issue
First: share to improve GetHuman2521088's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2521088's next move: talk to Amazon.com (UK) when they open.
Amazon.com (UK)'s call center is closed now. We will send GetHuman2521088 a reminder to call them when they open. Nothing to do for now but wait!
Before contacting them, items GetHuman2521088 may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman2521088's own words
Dear Sir * Madam,**I am writing to you to raise an issue about: Online shopping**The issue that I have experienced was: I pre ordered the Samsung s**plus and took the promotional pre order of a free pair of Samsung wireless ear buds. I received confirmation the pre order was successful on **th February and that my item would arrive on the release date of *th March. I sold my *Old phone in anticipation of the new one arriving. I then received an email on the day of expected arrival (**,**.**) to advise that it would not be delivered until at least **.**.**. As I need my telephone for contact with my family whilst at work and also for my work to keep in contact when lone working, I could not wait until **.**.**. I had no choice but to order the phone from another website with next day delivery and cancel the amazon order. As the amazon order had to be cancelled, I lost the promotion for the free ear buds, which cost around £***.**When I contacted amazon via chat, I was offered £* compensation which I feel is an insult as I will now be £*** worse off. The chat agent told me pre order was a first come, first serve basis. If that is the case, this should have been made aware at time of order, as I would have chosen to purchase the phone from another supplier (I believe the promotional offer was provided by all Samsung suppliers) who could have guaranteed delivery on release date.**I feel I have been completely let down by amazon and that it should be made very clear that when a pre order is made, this is not guaranteed. I do not understand why my pre order was accepted if amazon knew they may not have enough stock to follow through.**As a result, I have cancelled my amazon prime and kindle Unlimited as I can no longer trust amazon.**It occurred on: ***********This meant that I will now be £*** financially worse due to losing the earbud promotion.**I would like to be compensated to cover the financial loss I will now experience.**I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.**Yours faithfully,**Gavin Griffiths

GetHuman2521088 did not yet indicate what Amazon.com (UK) should do to make this right.

How GetHuman2521088 fixed the problem

We are waiting for GetHuman2521088 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2521088 fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman2521088
Mar 15th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14546 others
0 customers following this

Timeline

GetHuman2521088 started working on this issue
Mar 15th, 2019 2:28pm