Dear Sir * Madam,**I am writing to you to raise an issue about: Online shopping**The is...

GetHuman2521088's customer service issue with (UK) from March 2019

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The issue in GetHuman2521088's own words
Dear Sir * Madam,**I am writing to you to raise an issue about: Online shopping**The issue that I have experienced was: I pre ordered the Samsung s**plus and took the promotional pre order of a free pair of Samsung wireless ear buds. I received confirmation the pre order was successful on **th February and that my item would arrive on the release date of *th March. I sold my *Old phone in anticipation of the new one arriving. I then received an email on the day of expected arrival (**,**.**) to advise that it would not be delivered until at least **.**.**. As I need my telephone for contact with my family whilst at work and also for my work to keep in contact when lone working, I could not wait until **.**.**. I had no choice but to order the phone from another website with next day delivery and cancel the amazon order. As the amazon order had to be cancelled, I lost the promotion for the free ear buds, which cost around £***.**When I contacted amazon via chat, I was offered £* compensation which I feel is an insult as I will now be £*** worse off. The chat agent told me pre order was a first come, first serve basis. If that is the case, this should have been made aware at time of order, as I would have chosen to purchase the phone from another supplier (I believe the promotional offer was provided by all Samsung suppliers) who could have guaranteed delivery on release date.**I feel I have been completely let down by amazon and that it should be made very clear that when a pre order is made, this is not guaranteed. I do not understand why my pre order was accepted if amazon knew they may not have enough stock to follow through.**As a result, I have cancelled my amazon prime and kindle Unlimited as I can no longer trust amazon.**It occurred on: ***********This meant that I will now be £*** financially worse due to losing the earbud promotion.**I would like to be compensated to cover the financial loss I will now experience.**I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.**Yours faithfully,**Gavin Griffiths

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Customer service issue
Reported by GetHuman2521088
Mar 15th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 14546 others
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GetHuman2521088 started working on this issue
Mar 15th, 2019 2:28pm