Hi, I purchased * American tourister luggage suitcases on Amazon. But both the suitcase...

GetHuman2081280's customer service issue with Amazon.com (UK) from January 2019

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The issue in GetHuman2081280's own words
Hi, I purchased * American tourister luggage suitcases on Amazon. But both the suitcases are not very good quality materiel. So I've requested send back both the suitcases and Amazon service centre also accepted to take send back and requested me to keep ready with the return label which they send. *Both the bags are ready for the last one month. In the first week someone came to collect but refused to take saying that this bags are too big and will occupie more space in his car. *nd week again I contacted Amazon again a label was send so o printed this label on both the bags but no one came to collect. *Again I contacted Amazon again another label was send the same person came to collect and again he refused to take with the same excuse.*Again I contacted Amazon this time they requested me to drop the bags to the closest Hermes collection point. So I took the bags went to the nearest point In Southall (Batra's News Box, **A South Road, Southall) but they informed me that the person in charge is not available and requested me to give a try in the afternoon or evening or next morning so o had to pay taxi driver unnecessary, I called Amazon call centre and requested the operator to speak with that Hermes shop owner ( it's a general store with the Hermes board) but the Amazon operator didn't agree because the Punjabi shop owner spoke Hindi. So he offered me another label saying that he will call back next day to confirm if the bags are collected. On ** no one came and no one called. (Another lady offered me the same deal even she called to check saying that she will call back after checking with Hermes but she didn't call)*This morning again I call Amazon a lady picked up the call said that she will arrange a special collection and will call back at *.** because the content collect department is closed, but she never called.**Between this I wasted * days without going to work lost daily income. I lost money on the phone calls. Hours on the phone calls with Amazon service centre... time got wasted **The person who comes to collect bags falsely updated Amazon saying that my phone not answered or door close. **Please look into this matter and help me**Thanks

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Amazon.com (UK)

Customer service issue
Reported by GetHuman2081280
Jan 31st, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 11336 others
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Timeline

GetHuman2081280 started working on this issue
Jan 31st, 2019 8:11am