Was on Prime ** day free trial ending **th Nov did not renew. Got letter from Amazon *s...

GetHuman-jasjunco's customer service issue with Amazon.com (UK) from December 2018

Help with my Amazon.com (UK) issue
The issue in GetHuman-jasjunco's own words
Was on Prime ** day free trial ending **th Nov did not renew. Got letter from Amazon *st Dec with a card and saying that I was eligible for another free trial which I could start right now and get instant access to all Prime Benifits I took up the offer and on checking my bank account on the *th Dec noting a debit from Amazon on the *rd Dec for £*.**. I immediately cancelled the free trial and received email to say that I would only be refunded £* which would take * to * working days to be returned to my account despite only taking within ** hrs to debit my account. The small print on the letter T&C states that if you cancel within the ** day period you will incurr no charges. I also note that Amazon have been banned from mailing customers re Prime ** day free trials. This Letter was signed by a Mr Russell Morris Director Amazon Prime Video **Amazon to abide by their T&C
GetHuman-jasjunco did not yet indicate what Amazon.com (UK) should do to make this right.
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Contacted Amazon on **** *** **** other nu
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Amazon.com (UK)

Customer service issue
Reported by GetHuman-jasjunco
Dec 5th, 2018 - a mon ago
I have an issue with Amazon.com (UK) too
Fixed
Seen by 14 customers so far
Similar issue to 5537 others
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Timeline
GetHuman-jasjunco started working on this issue
Dec 5th, 2018 12:01pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:04pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:11pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:12pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:13pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:14pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:14pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:15pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:16pm
GetHuman-jasjunco confirmed the issue is fixed. Hooray!
Dec 8th, 2018 7:17pm