onathan Williams*** Boston Gardens*London*W* *AN**************FAO Amazon customer servi...
GetHuman1533129's customer service issue with Amazon.com (UK) from November 2018
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onathan Williams*** Boston Gardens*London*W* *AN**************FAO Amazon customer services**Subject: Delivery problem ***-*******-*********I placed an order with Amazon for a PS* ***GB FIFA ** Bundle - with FIFA ** Ultimate Team Icons and Rare Player Pack (PS*), which has still not been delivered to me.**I have not yet received my delivery and have been informed that the courier left it with a neighbour without my express permission to do so. I received an email on ********** at **:** a.m. stating that my order had been signed for by a Bryan Dunnegham at number **. I went to the property at my item was not there and there no one by that name living at the address. I spent the rest of the day trying to resolve the matter with Amazon and they suggested I provide them with a police report. I went my local police station and they informed me that this was not a crime as I did not take physical possession of the item. The representative at Amazon told me to get a letter from the police and police stated that not allowed. The police advised me that it was part of my Consumer rights to receive a refund on the item. Amazon have not responded as of yet when I told them this.**Under the Consumer Rights Act and the Consumer Contracts Regulations, the goods remain your responsibility until they are received by me and I would request that you now make arrangements for the item to be delivered to me without delay and would request that you confirm that you will do this on receipt of this complaint.**If you are unable to do so I will be entitled to consider our contract at an end and will expect you to refund me the full purchase price and any delivery charges.**Yours faithfully,**Jonathan Williams
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GetHuman1533129 indicated the issue is not fixed yet.
Nov 9th, 2018 11:58pm
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