onathan Williams*** Boston Gardens*London*W* *AN**************FAO Amazon customer servi...

GetHuman1533129's customer service issue with Amazon.com (UK) from November 2018

2 views | 4001 similar | 0 following
Help with my Amazon.com (UK) issue
Did that get it fixed?
Waiting to see if GetHuman1533129 fixed the issue with our suggestion.
The issue in GetHuman1533129's own words
onathan Williams*** Boston Gardens*London*W* *AN**************FAO Amazon customer services**Subject: Delivery problem ***-*******-*********I placed an order with Amazon for a PS* ***GB FIFA ** Bundle - with FIFA ** Ultimate Team Icons and Rare Player Pack (PS*), which has still not been delivered to me.**I have not yet received my delivery and have been informed that the courier left it with a neighbour without my express permission to do so. I received an email on ********** at **:** a.m. stating that my order had been signed for by a Bryan Dunnegham at number **. I went to the property at my item was not there and there no one by that name living at the address. I spent the rest of the day trying to resolve the matter with Amazon and they suggested I provide them with a police report. I went my local police station and they informed me that this was not a crime as I did not take physical possession of the item. The representative at Amazon told me to get a letter from the police and police stated that not allowed. The police advised me that it was part of my Consumer rights to receive a refund on the item. Amazon have not responded as of yet when I told them this.**Under the Consumer Rights Act and the Consumer Contracts Regulations, the goods remain your responsibility until they are received by me and I would request that you now make arrangements for the item to be delivered to me without delay and would request that you confirm that you will do this on receipt of this complaint.**If you are unable to do so I will be entitled to consider our contract at an end and will expect you to refund me the full purchase price and any delivery charges.**Yours faithfully,**Jonathan Williams

GetHuman1533129 did not yet indicate what Amazon.com (UK) should do to make this right.

How GetHuman1533129 fixed the problem

We are waiting for GetHuman1533129 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Amazon.com (UK)'s attention and get better help faster. Tap below to get started.
Having Amazon.com (UK) issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1533129 fixes it.
This email address isn't valid

Amazon.com (UK)

Customer service issue
Reported by GetHuman1533129
Nov 9th, 2018 - 3 years ago
Fixed
Seen by 2 customers so far
Similar issue to 4001 others
0 customers following this
Items needed
Order number
Billing address
Email address on the account (if applicable)
Name on account

Timeline

GetHuman1533129 started working on this issue
Nov 9th, 2018 11:57pm
GetHuman1533129 indicated the issue is not fixed yet.
Nov 9th, 2018 11:58pm

Paying Too Much for Your Plan?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Anytime: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies