Amazon UK Customer Service Issues

Hello, my name is Clive Woodley, and I reside in Perth, Western Australia. Several months back, I signed up for an Amazon Prime account here in Perth to buy books for my father's birthday in April (he resides in the UK). I canceled the subscription prior to the 30-day mark. However, Amazon UK is still deducting money from my bank account. I reached out to Amazon customer service in Australia over a month ago, and they assured me via email that all my Amazon accounts were closed. They mentioned they would inform Amazon UK to refund all unauthorized payments withdrawn from my account since May [redacted]. Nevertheless, another payment has been debited. Kindly refund my money promptly as I don't have an Amazon Prime account, and I cannot keep up with these deductions. I don't understand why this is happening. Please acknowledge this within 10 working days and specify the total amount you will refund. I am quite distressed by this situation as a resident of Western Australia.

Order # [redacted]-[redacted] did not arrive as expected. I had a conversation with a delivery driver who mistakenly dropped a package meant for another house inside my door. I did not receive a delivery card, and there has been no attempted delivery at my address despite being home all day. I find it concerning that the responsibility is shifted to the customer for not being present, impacting the operational management. I am unsure why I should wait a week to see what happens next.

Hello, I recently purchased the Vileda EasyWring Clean Turbo Microfibre Mop and Bucket Set with Extra 2-in-1 Refill in Black/Red from Amazon.co.uk. However, upon using it for the first time, I discovered that I received the Vileda Ultramat set instead. I intentionally ordered the EasyWring set and am disappointed that I received the wrong product. I used the product for a short time, approximately 3-5 minutes, before realizing the error. Due to my hearing impairment, I am unable to call customer service. Please contact me via email at [redacted] or by text at 0[redacted] to discuss how to proceed. Thank you, I.P.

Hello, I am Stoycho Gerginov, the CEO of SG-Computers Engineering Ltd. located in Bulgaria. On September 20, [redacted], we closed our Amazon account associated with the email [redacted] Despite this closure and subsequent confirmation emails, our account remains inaccessible. Without any active transactions, we were surprised to receive a £30 bill from Amazon today. We plan to dispute this charge through our bank and request that Amazon rectify this error promptly, as we have not had access to the service since September 20, [redacted]. Thank you for your understanding and assistance. S. Gerginov

Subject: Issue with Delivery Address I am contacting you regarding an issue with an online order I placed. Despite my profile showing that my memory cushion was delivered, I have not received it. Upon checking my order details, I noticed that the address listed is correct with my name (Nikol Stanisova) and street (Trescientos 38) in Adeje, Tenerife. However, the country is mistakenly set as the Czech Republic instead of Spain where I currently reside. It seems there was an error during the ordering process. I have not received any calls regarding the delivery. Could you please locate my order and ensure it is sent to the correct address in Spain? Thank you for your assistance. Kind regards, Nikol Email: [redacted] Order Reference: Order # [redacted]8*****[redacted] Address: Avenida Trescientos 38, Adeje, Tenerife, Spain

Good afternoon. I have been a loyal subscriber to Amazon's Kindle service for £7.99 per month. Unfortunately, my Kindle broke six months ago, and I've been trying to cancel the recurring payment on my Credit Card through Virgin. They have advised me to contact Amazon directly. I am hesitant to share my credit card details via email, so I kindly request your assistance in canceling this payment. Being a widow at 73, saving £7.99 over several months would help me afford essentials. Despite this issue, I have always appreciated the service provided. My name is Mrs. Pamela Evelyn Barcas, residing at Sandringham House, The Square, Corwen, Denbighshire, North Wales, LL21 0DL. I miss using my Kindle dearly. I can be reached at the following numbers: Landline 01[redacted]67 and Sky Mobile [redacted]0. Sincerely, Mrs. Pamela Evelyn Barcas. Thank you, Pamx.

The Orchard School Causeway Green Road Oldbury B68 8LD Hello, I am Tina, a dedicated employee at The Orchard School for almost a decade now. I truly enjoy my work and am passionate about the cause, which is why I am reaching out to organize an essential event. Traditionally, as part of our Christmas festivities, each child receives a gift from Santa. However, due to budget constraints this year, we are unable to continue this tradition. To address this, I am arranging a fundraising event on Saturday, November 24th, [redacted]. The goal is to collect funds to purchase gifts for approximately [redacted] children at our school, all of whom have special educational or complex needs. I kindly request your support by contributing raffle prizes or items for an auction during the event. Any generosity shown will be immensely appreciated and will help us fulfill our mission of providing these children with a special Christmas gift. Donations can be dropped off at The Orchard School located at Causeway Green Road, Oldbury, B68 8LD. Thank you in advance. Tina W.

I recently placed an order for £19.77, and I have received duplicate deliveries for some items. Specifically, I have received 6 pepper grinders, 2 berets, 3 woolen hats, and 2 caps, totaling £54.41 that has been charged to my account. Despite being refunded only £19.97, I have been asked to keep the extra items I did not intend to order. I am seeking a refund of £54.41, which includes the excess charges. I would appreciate it if you could investigate why these additional orders were sent to me after I had cancelled them within four hours of placing the initial order online. Please refund me the remaining balance of £34.64 or provide a return label for the items I have not been refunded for, so I can return them and receive a full refund. Thank you.

Hello, I have reviewed my bank statements and noticed that I was charged twice for Amazon Digital downloads over the past two years. It seems that there was a mix-up with my email addresses, leading to duplicate charges of £7.99 per month from October [redacted] to March [redacted], totaling £95.88. Furthermore, I have been charged for Amazon Audible since April [redacted], even though I have never used this service, totaling £[redacted].70. The total amount incorrectly taken from my account is £[redacted].58. I have detailed records on my bank statements to support this, and I urge you to verify my claims. The email addresses associated with my accounts are [redacted] and [redacted], both linked to the same bank account. I have since canceled these services due to these billing errors. Please address this matter urgently as this is a significant sum of money for me.

Regarding Order # [redacted]-[redacted] placed on October 15th, I would like to address the issue I am experiencing with my recent purchase. I had ordered the "For Little Red Riding Hood" cloth, but instead, I received the "For Heart Glasses" cloth, which was not what I intended to purchase. When trying to reorder the correct item, the website showed the unwanted cloth as the item being sought. It appears there may be a flaw on the site that is preventing me from buying the product I desire. I have contacted Brandoo, and they have directed me to Amazon, stating that Amazon fulfilled the order and handled the delivery. I am reaching out in hopes that this issue can be resolved as I wish to receive the cloth I initially ordered and return the incorrect item promptly. I have attempted to rectify this through the website options but have been unsuccessful. I appreciate your assistance in addressing this matter promptly. Thank you. - M.B.

Order ******** tracking information shows the item hasn't arrived. I spent over a hundred pounds and was disappointed with the telephone service. Amazon.com (UK) needs to address this issue promptly. I, along with other customers, am eagerly waiting for a resolution. It has been several days, and the parcel hasn't been delivered yet. I did not order a particular item and would like a refund of ***.**. Being billed at * am was unexpected, and I need clarification on this charge. A charge of £**.** appeared on my bank statement for something I did not purchase. The seller mentioned the package reached China. Thank you.

I have reached out to Amazon Customer Services twice regarding an unauthorized charge on my account. Despite being assured of a response within 24 hours from the Fraud team, I have yet to receive any communication. My account name was [redacted], but I have since updated it to [redacted] as the former is no longer in use. Unfortunately, I am currently unable to access my account to rectify this issue or remove payment details, putting me at risk of additional fraudulent activity. The charge of £[redacted].92, supposedly for a Playstation order, appears on my card without my authorization. Additionally, the account shows an unfamiliar name and address linked to "D. Hill" at 33 Ballymote Walk, Downpatrick, BT30 6PS in Northern Ireland, which I do not recognize. I seek guidance on how to prompt Amazon into action and receive a much-needed response.

Hello, I placed an order for a Backflow incense burner from LIRENSHIGE about a week ago. Unfortunately, they notified me that the item was out of stock and I requested a refund. It's been a week since then, and I haven't received my refund yet. I reached out to the seller again, and they mentioned that the order was canceled, and the refund should have been processed back to my original payment method. If I still haven't received the refund, they suggested contacting Amazon for further assistance. Thank you for your help and understanding. Best regards, LIRENSHIGE.

I am unable to place an order. I bought an expensive laptop that I needed by October 26th. However, my account is under investigation. I had to provide a bank statement to prove ownership. The company assured me they would discreetly review it within 24 hours. They advised against creating new accounts until receiving an email reply. Despite sending the statement promptly, after three days, I have not received any updates. With my flight in two days, it seems I won't have the laptop in time. I am frustrated by the lack of information surrounding the hold on my account and the delay in processing. I hope for a resolution soon.

I have noticed another payment deducted from my bank account for the second consecutive month. The transaction seems to be related to Amazon (USA) Prime, which is puzzling since I reside in Cambridge, UK, and have an Amazon Prime (UK) subscription. I possess a screenshot of the payment for reference. I would prefer not to engage in direct communication with Amazon (USA) as my previous attempt led to a misunderstanding regarding cancellation of a subscription. This problem arose previously and was seemingly resolved after receiving a reimbursement. Kindly address this matter promptly and efficiently, sparing me the frustration and time investment required to rectify what appears to be a simple discrepancy. Your prompt resolution would be greatly appreciated.

I'm the Buildings Manager at Magellan House in Leeds City Centre. I have noticed a recurring issue with your drivers who are delivering packages to our tenants. When parcels are left unattended in the communal foyer, they often go missing, leading tenants to come to my office to retrieve them. It is crucial that drivers do not leave parcels unattended in communal areas. Instead, they should ensure they contact the recipient first and then deliver the package to the office if needed. Please reinforce these delivery protocols with your drivers to prevent further incidents. I appreciate your cooperation in resolving this matter promptly.

I have been a loyal Amazon customer for years, having spent a significant amount on the platform. Despite never leaving a negative review, I recently encountered an issue when trying to submit feedback for my latest purchase. A message indicated that I am no longer allowed to review products due to a violation of Community Guidelines. I am puzzled as I have not been notified about any misconduct. I value my relationship with Amazon and would appreciate clarification on the alleged violation to understand the situation better.

I placed an order for a book on Amazon Prime with 1-day delivery. The order number is [redacted]. I received an email confirming it was dispatched. However, when I tracked the package this morning, it showed it couldn't be delivered and asked to contact Amazon Shipping, but I couldn't find a way to contact them. The tracking number is Q[redacted]64. The tracking information indicated it was mistakenly delivered to the wrong depot at 4 am, but it was then correctly sent to Dundee where I live at 7:05. I was expecting it to arrive with another item, which was just delivered, but the delivery person mentioned there would be no further delivery. I urgently need this textbook, so please update me on the situation via email promptly. Thank you.

On July 9th, my account was suspended due to a verification issue. Now, 90 days have passed, and I am attempting to receive a refund. I have been actively reaching out to Amazon through numerous phone calls and emails to different Amazon contacts. However, each time I contact them, I receive conflicting instructions on what steps to take to resolve the issue. Initially, Amazon instructed me to close my account to facilitate the refund process, but this did not result in receiving my money back. In the latest communication, Amazon mentioned that I need to update my bank account information on the co.uk marketplace, although my correct details are already on the German and Italy platforms. Despite regular 1 euro reservations from my bank every 10 days, Amazon has not returned my funds. I am merely following Amazon's directions and hope this message prompts a resolution and a swift refund of my money. Thank you. Best regards, Audrius N.

Hello, Regarding order number [redacted]-[redacted], I placed this order on the 26th using my Prime account. The delivery date was set for the 30th, which was perfect for Halloween on the 31st as work starts at 9am. However, I have just been informed that even though it was dispatched today, it will not arrive until Wednesday. I am unable to change the delivery date. I relied on my Prime subscription to ensure delivery by the 30th as originally promised. I will be very disappointed if the items do not arrive on the 30th, as this will affect two other individuals I purchased them for, making me appear unreliable. If the initial delivery date is not met, I will consider canceling my Prime account.