Amazon UK Customer Service Issues

I wanted to share that I recently received an email from [redacted] mentioning, "We tried but failed to deliver your package today. We’ll try again tomorrow." Despite being home, no delivery driver came by, no one rang the bell, and the package wasn't left in my designated safe spot. Reviewing my CCTV footage confirms that no Amazon delivery attempt was made. Additionally, upon checking my Orders page, I noticed that order [redacted]-[redacted] is delayed. Amazon did not send an email regarding this delay. I'm disappointed as I made sure to wait at home for these items. - Gary O'Toole

I need to discuss an issue regarding a recent purchase of my book on Amazon.com. The book in question is "Maths Riddles For Smart Kids" with the ISBN-10: [redacted]. The problem arose due to a review left by a person named 'Theresa'. She mentioned finding a 25-page section in the middle of the book about "Lady Viagra", which is clearly inappropriate for the intended age group. Createspace has confirmed that this content does not exist in my book, and they advised me to reach out to you for assistance. This review is negatively affecting the sales of my book, and I kindly request the removal of this misleading review. Your help in resolving this issue would be greatly appreciated. Thank you, Alex.

I am a Prime member and pre-ordered the John Lennon - Imagine deluxe edition in August when it was announced. Being a Prime member, I anticipated receiving the item on the release day, a benefit I value from Amazon. However, the item was released today, and I was disappointed to discover yesterday that it won't arrive until next Tuesday. I was informed this delay is due to a supplier issue, but I wish I had received more notice about it. I assume Amazon was aware in advance of the orders and supply quantities. In conclusion, I expected my membership to provide timely deliveries on release days, yet I now find myself waiting five days post-release. I could have easily purchased it on release day from a local store for the same price instead of facing this delay.

I need assistance with my Aztec salt order. I'm struggling to adjust my order quantity from two to one. The online platform doesn't make it easy to see what changes I've made. I've checked my account but still need help from a service representative. I've spent an hour looking for a contact number but couldn't find one. Please provide a customer service number to simplify this process. It's frustrating that this information isn't readily available like it is for other companies. I want to reduce my monthly salt delivery to just one bag instead of two, but the website doesn't make it easy. Ordering and making changes with Amazon is complicated compared to other companies. I prefer a straightforward way to adjust my orders. Thank you. Email: [redacted] Name: Del Dutrow

I recently purchased a new laptop after my old one was infected with a computer virus, causing me to forget my email address and password for my Amazon account. I suspect I might have been scammed as I ordered items from an American company on the Amazon website, but they were shipped from India. I used an Amazon Gift voucher for my purchases with a remaining balance of $10. I placed multiple orders in August [redacted] and received most of them, but I am still waiting for the delivery of tooth repair caps due on October 7, [redacted]. I urgently need to change my Amazon account email address and password. Any help would be greatly appreciated. You can reach me at the provided email address.

I placed an order on Amazon Prime and was expecting the items to arrive today, October 5th. I received an email confirming that all three items would be delivered today. Unfortunately, by 9 pm, the items had not arrived, and upon checking my Amazon account, the delivery date had been changed to October 9th without any prior notice. This is the second time in recent weeks that I have experienced this issue. Despite being a Prime member, I feel let down as the service has not met my expectations. I am considering reporting this to trading standards for not fulfilling the Prime delivery agreement. The delay is particularly frustrating as two of the items were intended as a gift, chosen specifically for their Prime eligibility and guaranteed delivery date. I request a phone call on Saturday, October 6th for an explanation at [redacted]4.

Hello, I recently signed up for a promotion stating that if I added £30 to my gift card balance, I would get a £6 discount on my next order automatically. However, when I placed an order, the money was not deducted. I understand some items may be excluded, but it would be helpful to know which ones are included as there are many products on the website. I have not proceeded with my order as I expected the deduction to be applied. I am disappointed as I added funds to my account for this purpose. Please refund my money or provide me with the promo code so I can use it. Thank you. Regards, Michelle

My mother bought a gift for me, and I needed to return it for Amazon.co.uk credit. Although the website allowed this discreetly, I had to contact customer service. The experience was unpleasant, taking nearly 2 hours and involving multiple transfers. I knew more about Amazon.co.uk's policies than the representatives. Initially, I was told I couldn't return the item myself, but after quoting the website, a return label was finally generated. Despite this, Amazon contacted my mother about the return, contrary to the website's assurance of discretion. Spending hours to resolve an issue listed as solvable was frustrating, especially when it wasn't resolved properly. While the item has been returned, my lost time and the breach of confidentiality with my mother remain. Some form of compensation seems warranted in this situation.

I have come across information regarding Amazon funding a British charity called The Muslim Research and Development Foundation (MRDF) that has sparked concern. The charity's leading ideologue holds controversial views supporting practices like child marriage, female genital mutilation, and stoning for adultery. This charity has been referred to as "the main Salafist organisation in the UK" by government officials. Haitham al-Haddad, the founder, has expressed views on topics such as domestic violence, homosexuality, and Western women wearing niqab. He has been criticized as a dangerous figure and has made alarming statements about the legalization of paedophilia in the West and the consumption of aborted foetuses. Understanding the implications of Amazon's involvement with such a charity is crucial for many individuals, including myself, in deciding how to proceed with our relationship with Amazon.

Hello, I reside in the UK and have encountered varying charges for import VAT and Customs fees when ordering items from outside the EU, like the USA. Recently, my son and his partner bought the same item from the same seller on the same day. Interestingly, my son received the item without any additional charges, whereas his partner had to pay VAT, customs fees, and a post office handling charge. I find this inconsistency perplexing. I wonder if Amazon or the seller would refund the cost of the goods if his partner declined the extra payment, resulting in the items being sent back. Furthermore, I seek clarification on how to determine in advance whether customs and VAT charges may apply to my order. Understanding the rules of the recipient country is crucial, but I desire transparency regarding potential additional costs when placing an order. I need to be informed of the total expenses involved in receiving the item before proceeding with the purchase. Can you please shed light on these matters for me? Thank you. Best regards

I received an email from [redacted] notifying me that my order is on hold and my account is blocked. Firstly, I need to verify if the email is legitimate. The email directs me to upload a statement, but I can't access my blocked account. Also, I only have bank statements as I use a debit card not a credit card, making the request for a statement irrelevant. I had a credit balance of 70 pounds, will I still keep it? I need the items by next week, so this delay is inconvenient. How can I move forward with my order? - Dimitris

Hello, this is Tomasz. I recently purchased a Lenovo Ideapad [redacted] 15-inch notebook for [redacted].61 pounds. My order number is [redacted]-[redacted]. Upon receiving the product today, I noticed that it did not come in its original box, nor did it have any instructions or protective layer on the screen. Additionally, there was no receipt included. The laptop also seems to have been used as it has a password set up, despite me ordering a new one. I am extremely dissatisfied with how my order was handled. I would like to return the laptop and receive a refund promptly since I required a new laptop, not a pre-owned one, for my daughter's university studies. Please advise me on the return process and how I can get my money back.

My account has been on hold for about two weeks now. I have been in constant contact with Amazon and have sent numerous emails to them, including to [redacted], but have not received a response. I have verified my identity and billing address information through fax and email multiple times, but all I get back from the account specialist team are automated responses. This is not resolving my issue. As a registered disabled person with a carer, I rely on Amazon for shopping. I had a gift card balance of £[redacted] on amazon.co.uk and another one on amazon.com, both of which have been taken from me, which I consider to be theft. I do not want to resort to legal action, but it seems like it might be necessary. The situation with Amazon denying me access to my account, despite doing everything they asked, is pushing me to the edge. I would appreciate any help in regaining full access to my Amazon account and recovering my gift card balances. Thank you for your assistance.

I was charged £10.99 for an Amazon Prime subscription without requesting or signing up for it. I contacted customer service for a refund, but only received £9.83. After providing a screenshot showing the £10.99 charge, I was told to contact my bank, which is not relevant. I am requesting the remaining refund. I hope to resolve this without further contact and mentioned involving trading standards if necessary. I await your response on this matter.

Dear Sir, I would like to bring to your attention that I placed an order for a 1+6 mobile phone through my Amazon account with order number [redacted]. The delivery was scheduled for today, 13.10.[redacted], but unfortunately, it was not completed. When I contacted Amazon customer service and explained my urgent need to leave the city tomorrow, they agreed to arrange delivery for today. Despite this, the courier refused to deliver the item, even after being instructed by Amazon's representative. I work for a government organization and was shocked by the courier's disrespectful behavior. I request that Amazon take appropriate action against this courier service. If no action is taken, I will escalate this issue to the Prime Minister's Grievance Redressal portal. Due to this incident, I have decided not to accept any deliveries from this courier in the future, and I, as well as my family and friends, will avoid using Amazon for our online shopping needs. I appreciate it if you could provide me with the email address of Amazon's head for further communication. Regards, Ashok Kumar [redacted]

I recently discovered I was charged for Amazon Prime UK despite canceling the membership in July after joining unintentionally. I reside in Italy with an active Prime membership there. I have been incorrectly charged for two months and I am requesting an immediate refund. I am frustrated by this situation as I frequently use Amazon UK to send items to my parents or to Italy. Subscribing to Amazon Prime in the UK serves no purpose for me. I have canceled my membership again and do not want any further credit card charges. I insist on being promptly reimbursed for the two months I was incorrectly billed.

I encountered an issue with Amazon.de regarding a "PRIME" order set for delivery on October 15 to our Spanish address. Despite receiving an email on October 13 at 10:18 from Amazon Logistics stating the delivery would be by 22:00 on the same day, the package did not arrive. I informed Amazon to leave the parcel with a neighbor as we would be out, but no delivery has been made. This situation erodes our trust in Amazon and their logistics department. Amazon's service to our UK address has been reliable, as is the case with Amazon.es. However, Amazon Logistics' inconsistencies raise concerns.

In September [redacted], a charge of £30 to my bank account by Amazon MarketPlaceEU was discovered, dating back to June [redacted] with monthly deductions of: - 25 June [redacted] - 23 July [redacted] - 20 August [redacted] - 19 September [redacted] Upon contacting Amazon, I learned these payments were linked to a Pro Merchant seller account, which I have never held. After discussions with the seller department, it was agreed to cancel the account and issue a refund of £[redacted] owed to me. Following their instructions, I provided my bank account details securely as requested. Recently, I received an email from Amazon confirming the account cancellation but without any mention of the refund. I would appreciate assistance in resolving this matter. Best, TR

On 09 October [redacted], I placed an order for a PC monitor with order number [redacted]-[redacted] and selected Amazon Prime for delivery. Despite being informed on 10 October that the package would arrive that day, it didn't. The revised delivery date of 17 October also passed without the item being delivered. Today, on 16 October, I checked my Amazon account and found a message stating that the item was delivered on Wednesday to a pickup location. However, I didn't receive the usual email with the pickup barcode. When I attempted to pick it up at Morrisons News & Lottery Kiosk with the invoice, they couldn't locate my order. I then tried to contact Amazon through their chat service, which I've used in the past, but it seems to be unavailable. While I understand that mistakes can happen, the situation has left me feeling frustrated.

I'm having trouble accessing my account ([redacted]) and resetting my password. I need to update my bank information for a refund. I have not been able to log in even after receiving the email with the password reset link. Can you assist me with this issue? Thank you for your help. Best regards, Jimmy