On **:**:****, I purchased a PC monitor order number ***-*******-******* and chose Amaz...

GetHuman-eysaac's customer service issue with Amazon.com (UK) from October 2018

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The issue in GetHuman-eysaac's own words
On **:**:****, I purchased a PC monitor order number ***-*******-******* and chose Amazon Prime as delivery option. I got an email on ** October stating that my package was arriving that day but it didn't. When I logged onto my Amazon account, there was a message apologising for the delay and that the item would be delivered by ** October. That didn't happen. When I logged into my Amazon account today **:**, there was a message saying “your item was delivered on Wednesday to your chosen pickup location”. I didn't receive an email with the pickup barcode as is the norm with Amazon parcels nowadays. So, I thought an invoice would be acceptable but Morrisons News & Lottery Kiosk couldn't find my order. I then tried contacting Amazon via the chat service which I've used many times before but for some reason, the live chat doesn't system doesn't seem to exist anymore. While I appreciate that sometimes things can go wrong, I'm sure you can understand my frustration at this point.

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Amazon.com (UK)

Customer service issue
Reported by GetHuman-eysaac
Oct 16th, 2018 - 4 years ago
Not resolved
Seen by 14 customers so far
Similar issue to 2852 others
0 customers following this


GetHuman-eysaac started working on this issue
Oct 16th, 2018 10:35am

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