Before contacting them, items GetHuman-enjaymar may need:
Order number, Billing address, Email address on the account (if applicable), and Name on account
The issue in GetHuman-enjaymar's own words
On two consecutive days, the amazon driver has failed to deliver what should be a very small packet to my address at ** Somerset Road, Christchurch, Dorset, BH** *ED, UK.* This is despite my changing my delivery "Code" - whatever that is - to state, quite clearly, "PLEASE POST IN LETTERBOX"* THIS INSTRUCTION CANNOT BE MADE ANY MORE CLEAR.* The small package contains an item measuring no more than THREE INCHES in length, x One inch x One inch - and that includes the original manufacturer's box. * Therefore, there can be absolutely NO EXCUSE for NOT using the smallest of your generic Cardboard envelopes - such as are used for single CD's and*or DVD's - for your own packaging and delivery label placement.* PLEASE FOLLOW THE DELIVERY INSTRUCTIONS THAT YOU HAVE BEEN CLEARLY GIVEN AND HAVE YOUR DRIVER POST THIS ITEM THROUGH MY LETTERBOX AT THE ADDRESS AT THE BEGINNING OF THIS MESSAGE.* The item in question is listed under your order number: ****-*******-******* and was sold by amazon EU S.a.r.L on **th September to me (Mr. N. J. Herbert), for £**.***it is a Victorinox ***** Mini Champ - thus is tiny.* I expect this item to be delivered either later today, when you have spoken to the delivery driver for this sector, or tomorrow morning.* In either case, the SMALL package will be Posted through my letterbox with NO attempt made to Knock on the door - in order to avoid disturbing our dogs.* My e-mail (*****@***.com), is as below and is part of my Amazon UK Customer Account name.* If you cannot deal with this issue - completely and conclusively, TODAY - then I insist that it is escalated to your Manager, then to Jeff Bezos, your CEO.* Unhappily,*Mr. N. J. Herbert*** Somerset Road*Christchurch*Dorset*BH** *ED*United Kingdom
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