An order was made on the *th September. It was expected on the **th. It has not arrived...

GetHuman-hiitmewi's customer service issue with Amazon.com (Germany) from September 2018

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The issue in GetHuman-hiitmewi's own words
An order was made on the *th September. It was expected on the **th. It has not arrived. I have sent * messages to the seller and have had no response! ***Order Placed: * September *****order number: ***-*******-********Order Total: EUR **,****Dispatched on * September ***** *Items Ordered*Price** of: Apple iPhone *S **GB - unlocked - black * spacegrey*Sold by: e*ryrsyhyusys (seller profile) **I would like a response from the seller on where it is and to be honest I just want to cancel it and get my money back as I do not trust this seller.
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman-hiitmewi
Sep 25th, 2018 - 2 mons ago
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GetHuman-hiitmewi started working on this issue
Sep 25th 9:14am