I have been using Amazon without a single problem for more than ** years, and now I hav...

GetHuman-khaeri's customer service issue with Amazon.com (Germany) from May 2018

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The issue in GetHuman-khaeri's own words
I have been using Amazon without a single problem for more than ** years, and now I have this issue!**Currently I am based in The Netherlands. Last October I used Amazon Pay to buy some painkillers online from a German supplier.**I started receiving letters in the post from infoscore Forderungsmanagement GmbH, asking me to pay EUR**.** for the transaction.*I spoke to Amzon over the phone and they said they will fix.**This is my original email to them dated ********** which I still have a copy of:**(Dear Amazon Infoscore,*I received a letter from you dated ********* asking me to pay **.** EUR. It is related to a transaction (DETAILS BELOW) which was confirmed by Amazon as complete (Status: Abgeschlossen). I never received any indication by any means that there was a problem with this transaction.*Thank you for closing this case.)**I included a screen shot with confirmation that the original amount of EUR**.** was paid dated Tuesday, ** October **** **:**:** CET.**But the letters never stopped, with threats if I do not pay what they are asking then the charges will keep going up!**These are the details of the transaction:*Bodfeld Apotheke*Your payment:*Payment ID: P**-*******-********Merchant Order ID: **********Total amount: EUR**.***Charged: EUR**.***Refunded: EUR*.***Net Amount Paid: EUR**.***Payment Details: ending in ***Status: Completed*Date Tuesday, ** October **** **:**:** CET**Contact merchant*Merchant: Bodfeld Apotheke*Phone: ************E-mail: *****@***.com**Thank you for your help.
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Amazon.com (Germany)

Customer service issue
Reported by GetHuman-khaeri
May 20th, 2018 - 8 mons ago
I have an issue with Amazon.com (Germany) too
Seen by 5 customers so far
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GetHuman-khaeri started working on this issue
May 20th, 2018 10:05am
GetHuman-khaeri indicated the issue is not fixed yet.
May 20th, 2018 10:06am