Amazon Logistics Customer FAQ

If your business location is closed during the delivery schedule, there are a few options. Amazon Logistics attempts delivery at several times, normally up to three times for businesses. If you know in advance that your business will be closed, check to see if you can change the delivery day or choose a different address. If the item is not delivered after attempts, it may be returned to Amazon and a refund issued. It's a good idea to monitor your package's tracking status closely to be informed about delivery attempts.

We're truly sorry to hear about your experience. In this case, we recommend reporting the incident directly to Amazon. Amazon Logistics has a process to handle claims for property damage that was caused by Amazon delivery drivers. You can submit a claim by visiting Amazon's Contact Us page and providing details about the incident including date, time, and any supporting documentation such as photographs or video footage. Amazon's investigations team will review the situation and follow up with you regarding next steps.

We're sorry for the inconvenience. There could be a few reasons why this might have happened. It might mean the carrier has marked the package as delivered in advance, or it was delivered to a neighbor by mistake. Sometimes, carriers will leave packages in a safe, hidden location like a porch, garage, or even with a building manager. Check around your property, with your neighbors, or building management first. If the parcel still hasn't been located after 48 hours past the marked delivery time, you should report this in your Amazon account under the order issue tools.

To file a complaint about inappropriate delivery, you should log into your Amazon account and navigate to the order that had issues. There, you will be able to report a problem with the delivery. Be sure to provide details about what was inappropriate in the delivery process to help Amazon take necessary actions. After the report has been filed, Amazon's investigation team will look into what happened and attempt to resolve the issue to your satisfaction. Please ensure to submit the complaint as soon as possible after the problematic delivery occurs to facilitate the most effective investigation.

We regret to inform you that we are unable to provide phone numbers or direct contact methods. However, Amazon Logistics works with various third-party service providers for its logistics requirements, including trailer leasing. If you are interested in becoming a carrier for Amazon, you can apply through Amazon's Carrier Central page. It's also worth noting Amazon has programs such as "Amazon Relay" and "Amazon Flex" that may provide opportunities too. Please visit the corresponding pages and follow the instructions to participate. We hope this helps!