Overcharging

GetHuman-jrantaha's customer service issue with Amazon Germany from December 2019

Help with my Amazon Germany issue
The issue in GetHuman-jrantaha's own words
My three orders *.**.**** (no other orders done)*ORDER * ***-*******-******* (** €, delivered, ok)*ORDER * ***-*******-******* (**,* €, charged, not delivered yet)*ORDER * ***-*******-******* (**,** € charged and refunded due returning as agreed with Vendor)*Tot. ***,** €, of which **,** € refunded**Charged from my Visa: **.**. *****: AMZN Mktp DE*QO*RO**L* : ***,** €**.**. ****: AMZN Mktp DE*RL*JJ*G**: ***,** €*Tot. charged ***,** € of which **,** refunded**Please provide me details about all the purchases that have been charged from my Visa, and refund the overcharged amount. I took my Visa details from my account , but I can provide my bank account number by request in a secured way.

GetHuman-jrantaha did not yet indicate what Amazon Germany should do to make this right.

How GetHuman-jrantaha fixed the problem
Got in contact directly with the vendor with Amazon's support. The case is resolved.
Do you have a customer issue as well?
We can help you get Amazon Germany's attention and get better help faster. Tap below to get started.
Having Amazon Germany issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Amazon Germany

Customer service issue
Reported by GetHuman-jrantaha
Dec 13th, 2019 - 2 years ago
Fixed
GetHuman-jrantaha shared how to fix
Seen by 4 customers so far
Similar issue to 487 others
0 customers following this
Items needed
Name on account
Billing address
Phone number
Email address
Order number

Timeline

GetHuman-jrantaha started working on this issue
Dec 13th, 2019 7:32pm
GetHuman-jrantaha confirmed the issue is fixed. Hooray!
Dec 16th, 2019 8:16am