Hello,**I am selling on Amazon platform, using Amazon FBA feature. I am using the servi...

GetHuman3761319's customer service issue with Amazon Germany from October 2019

Help with my Amazon Germany issue
The issue in GetHuman3761319's own words
Hello,**I am selling on Amazon platform, using Amazon FBA feature. I am using the services your platform provides for Partnered carrier to transport my goods to your warehouse. Unfortunately I am not able to order a pick-up from DHL, so they can deliver the shipment. Please help me because I am losing money and I am not able to explain to them what is the issue and how to resolve it.**Thank you in advance!

GetHuman3761319 did not yet indicate what Amazon Germany should do to make this right.

How GetHuman3761319 fixed the problem
https:**amsel.dpwn.net*abholportal*gw*lp*portal*AmazonFBA*customer*LpOrder.action?*sourcePage*%*FWEB-INF%*Fgspt%*Fcommon%*FWelcome.gspt&divisionPk********* **Use this link to order a pick-up for your goods if you are using the Partnered carrier option and DHL. *It was a nightmare to get this link and make an appointment but we succeeded at the end.*Hope this is helpful to the community :))
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Amazon Germany

Customer service issue
Reported by GetHuman3761319
Oct 14th, 2019 - 2 years ago
Fixed
GetHuman3761319 shared how to fix
Seen by 13 customers so far
Similar issue to 1541 others
0 customers following this
Items needed
Name on account
Billing address
Phone number
Email address
Order number

Timeline

GetHuman3761319 started working on this issue
Oct 14th, 2019 11:24am
GetHuman3761319 indicated the issue is not fixed yet.
Oct 16th, 2019 11:28am
GetHuman3761319 indicated the issue is not fixed yet.
Oct 16th, 2019 12:04pm
GetHuman3761319 indicated the issue is not fixed yet.
Oct 17th, 2019 11:54am
GetHuman3761319 indicated the issue is not fixed yet.
Oct 17th, 2019 12:57pm
GetHuman3761319 confirmed the issue is fixed. Hooray!
Oct 17th, 2019 2:13pm