Amazon Germany Customer Service Issues

Hello, I recently made an order a few days ago with the following order number: #[redacted]-[redacted]. Part of the order, the bg-akku24 charger and cables for Olympus VH-[redacted], arrived on schedule, but the other part, a book dispatched via Hermes titled "Non tutte le PR riescono col buco: Come attrarre le giuste PR per far crescere la tua azienda," never arrived. Hermes claims they couldn't deliver it due to an incorrect address. This is incorrect because the first part of my order was delivered without any issues. It seems like they either lied about the delivery attempt or didn't deliver it at all. I believe they should have made more than one delivery attempt, as Amazon's policy states up to four attempts for paid items. Additionally, my neighbors were available to receive the package on my behalf. I recommend avoiding Hermes Deutschland in the future due to their unprofessional and untrustworthy service. Best regards, Carmine

I placed an order on September 10, [redacted] for a gift for my daughter's birthday. I requested it to be completely wrapped as a gift with my daughter's name on it. I encountered issues when my daughter was not allowed to pick it up as they stated she could not place the order. Despite explaining that I, the mother, ordered it as a gift, they insisted my daughter needed to provide permission for me to pick it up. Faced with the unreasonable demand, I explained she is only 8 years old. Upon bringing her to the store, they still refused, stating she could not collect it. I reiterated that it was a gift ordered for her, expressing my desire for her name to be on the wrapping. Unfortunately, I left without obtaining the gift.

I want to update my payment information on my account. I recently ordered motorcycle items from Amazon Germany, intending for my boyfriend to pay with his credit card. However, due to security measures, my account got blocked since the credit card was under his name, Leonardo Gomes, not mine. I understand the reason for this. Now, I'm unable to unlock my account, update the details with my credit card information, or even provide my credit card statement as requested by Amazon. I just need to finalize the order, use my credit card as payment, and have it delivered to Germany. Can you assist me with this issue? Thank you.

Subject: Urgent Delivery Inquiry for Order #[redacted]-[redacted] I recently made a purchase on Amazon.de for a Samsonite Spark Spinner Suitcase in petrol blue to be shipped to Samos Island, Greece. I placed the order last night and am concerned about the delivery date promised for 4 October, as we may not be at the address provided by then. Unfortunately, when checking for the order using both the Amazon site and the iPhone app, I am unable to locate it, which is worrying. I would like to know the delivery company responsible for shipments to Samos or Greece so I can monitor the progress and ensure timely delivery. We urgently need this suitcase before our upcoming move, as we are in need of an additional piece of luggage. Could you please investigate this order and provide me with the necessary delivery information and details so I can track it on the Amazon app? Your prompt assistance in resolving this matter would be greatly appreciated. Thank you, Pippi Wells

Hello! I hope this message finds you well. I understand that dealing with customer issues can be tiring, but I want to remind you that life is short, and it's essential to focus on things you love. If there's a job that could be automated, it's crucial to take action. Some people choose a nomadic lifestyle and prioritize experiences over traditional careers. If there's any way I can assist you, please don't hesitate to reach out. Now, I need your help. My order for "English Law Made Simple le Droit Anglais Facile" with Order #[redacted]-[redacted] should have arrived by now. I've attempted to contact the seller without success, so please kindly ask them to resend the item. Thank you, and I wish you all the best on your journey in life, fellow inhabitant of this planet. May you find fulfillment in all that you do. Best regards, Dorin

Subject: Issue with L.O.L. Surprise Order Hello, I'm reaching out to seek assistance in resolving an issue I've encountered with my recent order of the L.O.L. Surprise doll. Instead of receiving one doll with a bottle and clothes, as expected, I received one doll with two bottles and without any clothes. This was not the product I paid for, and I would appreciate your help in rectifying this mistake. Thank you for your attention to this matter. Best regards Catarina Teixeira P.

We encountered an issue: Our account underwent a month-long review and was fully activated on November 7. Shortly after listing four items on other Amazon European platforms, including MSI video cards, our account was suspended over suspicions of selling counterfeit goods. These listings were already on Amazon.co.uk, and we were merely expanding to other European sites. Despite submitting purchase invoices numerous times since November 7, requesting verification, it appears our emails are not being carefully reviewed, possibly automated responses. The MSI video cards were procured from computerUniverse GmbH in Germany; this can be verified. While some invoice dates exceed [redacted] days, we confirm these are the exact cards we are selling with no additional stock. Despite processing 11 orders, handling customer inquiries, maintaining positive reviews, we have not received payments. Moreover, all our listings, including unrelated items, are currently suspended, halting our sales entirely.

Dear Mr./Ms. [Redacted], I am Veysal Hajiaghayev, reaching out for assistance. Last Friday, I placed an order for a Samsung tablet (Samsung T590NZKA DBT Galaxy Tab A 10.5 Wi-Fi Tablet - Snapdragon [redacted], 3GB RAM, Android 8.1) priced at [redacted] Euros. I received an email stating that payment via my Commerzbank debit card was not possible but that I had 3 days to pay with a credit card. Regrettably, I do not currently have access to a credit card, and my friends also do not possess one. Obtaining a credit card from the bank would take about a week. I would appreciate guidance on resolving this issue. Best regards

Hello, I ordered the book "Hygge - Wohlfuehlkleidung im Oversize-look haekeln" on November 8th with Order No. [redacted]-[redacted]. The delivery was expected to arrive on November 16th. However, upon checking the tracking information, it mentioned a special delivery arrangement requested by the customer that may have caused a delay, which was not the case. Allegedly, the package was supposed to arrive on November 20th, but I checked with our local postal service, and it has not been received in Fethard on Sea or delivered elsewhere mistakenly. I kindly ask you to investigate and provide me with an update via email regarding the status of the delivery. If I do not receive the book, I would like to request a refund. Thank you. Jutta Saas

Subject: Urgent: Order No. [redacted]-[redacted] Hello, I recently received a message regarding my order number [redacted]-[redacted], but was unable to respond promptly. The message indicated that the shipping costs had been paid, and there might be additional taxes required. I believe an extra 50 euros may be needed for customs fees, which were not disclosed during the order process. This lack of transparency is concerning, and I expect a resolution promptly. If the matter is not addressed satisfactorily, I will escalate it to Amazon US and the appropriate Greek authorities. Additionally, I mistakenly placed order no. [redacted]-[redacted] while trying to resolve this issue and have requested its cancellation. I urge a swift and clear response in English. Thank you, Dr. J D Mitsou MD, PhD Athens, Greece

Subject: Complaint Regarding Damaged Package by DPD Delivery Driver Dear Customer Service, I am writing to lodge a formal complaint against a DPD delivery driver who delivered three parcels on 06.12.[redacted] at 16:28 with tracking I.D: [redacted][redacted]. Unfortunately, when no one was home, the driver forcefully pushed a large item (Normani US Assault Pack Backpack, Order # [redacted]-[redacted]) through the mail slot, causing damage to our mailbox. The driver did not leave a note and simply drove off, leaving the broken pieces of the mailbox's golden metal rim behind on the concrete wall. The mailbox, an expensive fixture attached to the electronic gates, has been significantly damaged. Photos are available as proof of the incident. This behavior is completely unacceptable from an Amazon delivery partner. We urgently need a resolution as our mail security is compromised. Please address this issue promptly. I can also be contacted on my English mobile phone at ([redacted])[redacted]. Your prompt attention to this matter is appreciated. Thank you, Donna Hooper Amazon customer since [redacted]

URGENT: Order number [redacted]-[redacted] The item has been at the post office since December 5th, and the seller is requesting an additional 50 euros for customs fees to release it. When I placed the order, there was no mention of these extra costs, and Amazon was listed as the receiver of funds without any warning about customs fees. I have already expressed my refusal to pay these fees and demanded either the item at the original price or a refund promptly. However, a week later, I have yet to receive a specific response. Since the transaction was made through Amazon, I urge you to intervene immediately and address whoever is responsible for this situation. I need the item urgently for a scheduled, important operation. JD Mitsou

Hello, I'm sorry, but I don't speak German. I placed an order with you for the following items: 1. Official Amazon PowerFast 9W USB Charger and Power Adapter for Kindle eReader, Fire Tablets, and Echo Dot. 2. Amazon Kindle Paperwhite Leather Case (10th Generation - [redacted]), Black. 3. New Kindle Paperwhite, now waterproof and with double the storage - without special offers. I ordered on November 11, [redacted]. Order number: [redacted]-[redacted]. Unfortunately, I was not satisfied and returned my order on November 19, [redacted]. Since I have not received any further communication from you regarding the refund, I checked the tracking and found that the package has not been delivered to you yet. I called the Swiss Post, and they informed me that the package may be at the post office in Bad Hersfeld due to possible customs fees. I would like to know why you have not received my package yet and what needs to be done for you to receive it and for me to get refunded. I look forward to hearing from you and wish you all the best. Rosaria Fontana

I received two packages that were supposed to be for someone in my building. I signed for them but realized the recipient's name didn't match anyone in the building. I checked two nearby buildings with no luck. The delivery person almost left a card saying they left the package with a neighbor, but instead put it in my mailbox, which is confusing. The intended recipient didn't receive the card. I want to ensure the package reaches its rightful owner and not keep it myself. How should I proceed in this situation?

Dear Customer Support, I placed an order (Order Number: [redacted]-[redacted]) for an item from seller AMKMAX on November 26, [redacted]. Unfortunately, the item was not delivered to my postbox. Upon checking with the post office, I was informed that the courier did not deliver any package in my name. I tried contacting the Carrier Customer Service without success. After tracking the package, it appears that it was returned for non-pickup, which is incorrect as I visited the post office. I have reached out to the seller, who suggested contacting AMAZON for assistance in re-sending the package or issuing a refund. Therefore, I kindly request the package to be resent to my address. If this is not feasible, I would appreciate a full refund for the package. I await your prompt response. Thank you, Melinda G.

Dear On September 24th, we reached out to amazon regarding our Senseo coffee maker. The device was sent for repair to the service center within the warranty period, and the issue was successfully fixed. Now, a few months later, the same problem has resurfaced, still under warranty. Should we send it back again (in case we miss this during the holidays)? If needed, please provide the necessary documents via email for a free return, as before, in a well-packaged box. Thank you for your response. Best regards, Pelkmans - Van Steen Ertbrandstraat 31 Bus 4 [redacted] Kapellen (Belgium)

I had been using Amazon when I received a suggestion to try Amazon Prime for 30 days free on 13.10.18 via the mobile app. After three days, I canceled the Prime option assuming I wouldn't use it. Although my application indicated I didn't have Amazon Prime, I discovered I was still being charged on my credit card. I did not utilize any Prime benefits from 13.11.[redacted] to 12.01.[redacted] and seek a refund for the period I did not use the service.

Subject: Issues with Order Delivery Dear Amazon.de, I wanted to bring to your attention that I have not yet received the items I ordered. This marks the second time I have placed this order without receiving it. Can you please assist me with this issue and ensure that future orders are sent by registered mail or a courier service for a more secure delivery process? Sincerely, Michalis Christofides

To: Amazon Customer Service Germany Sender: UK KAVE Online Gambiadreef 2, Utrecht The Netherlands Dear Amazon Customer Service, I have already listed an item with the ASIN number B01G8K3P7K. However, my account is unfortunately suspended. I bought a "Yamay Bluetooth Smartwatch" to gift someone but they didn't like it. After the return period expired, I decided to sell it on Amazon. I saw other sellers offering the same brand on Amazon.de and didn't receive any notifications that I couldn't list it. This was an attempt to recoup my money. When I received a warning email from the original seller Yamay, I promptly removed the product from my account, but my account was still suspended. I do not currently own any Yamay products and have no intention of selling them in the future. I was unaware of any restrictions and would not attempt this again if I had known. Best Regards

Subject: Regarding My Suspended Account Dear Amazon Customer Service in Germany, I am writing to address the suspension of my account after listing an item with the ASIN number B01G8K3P7K. Recently, I purchased a "Yamay Bluetooth Smartwatch" with the intention to gift it. When the recipients did not like it and the return period expired, I decided to sell it on Amazon. Prior to listing it, I checked if there were any restrictions and did not receive any notifications about brand approval. Seeing other sellers offering the same product on amazon.de, I assumed it was acceptable to list mine. After receiving a warning from Yamay, the original manufacturer, I promptly removed the listing. Despite not owning any Yamay products now or in the future, my account remains suspended. I was unaware of any restrictions and assure you that I had no intention of violating any policies. Thank you for your attention to this matter. Best, Ugur Kanbur