Amazon Germany Customer Service Issues

Subject: Regarding Your Recent Amazon.de Order Dear Customer, Thank you for your recent order with EpinKi on Amazon Marketplace. We want to inform you that your order (#[redacted]-[redacted]) is being processed and will be dispatched soon. Please be advised of the estimated delivery date between Monday, 25 November, and Monday, 9 December, with the Standard Delivery option selected. Any changes to your order can be made in Your Orders on Amazon.de. Delivery Address: - Martin Gibbs - Lisztstr 3 - Bramsche, [redacted] - Germany We have noted your concerns about the payment method and understand your frustration. We apologize for any inconvenience caused. We've cancelled the order as per your request, and rest assured, the money will be promptly refunded. Thank you for your understanding. Sincerely, [redacted]

Good evening, My niece is Constantin Ciortan from Romania, in the Bihor district, Oradea, at Seleusului Street, number 21. I placed an order for a product on her behalf. I was informed that there are issues with the commission payment. They have blocked [redacted] euros from my Raiffeisen account. I made an additional deposit of 10 euros. Please send me the original order and deduct the 1 euro difference. I speak English. Thank you.

Good evening, My niece is C.C. from Romania, Bihor County, Oradea, Seleusului Street, number 21. I placed an order for a product for her. I was informed that there are issues with the commission payout. They have blocked [redacted] euros from my Raiffeisen account. I made an additional deposit of 10 euros. Please send me the original order and deduct the 1 euro or whatever the difference was. I speak English. Thank you. I want my order to be processed again.

Hello, I am having a problem with my order for Marshall headphones (order# [redacted]-[redacted]). I got the order confirmation, and the payment was taken from my bank account. However, I then received an email in German (which I do not speak) saying my order was canceled because the funds could not be charged to my credit card. Despite the payment being deducted from my credit card, the order got canceled. Kindly address this matter promptly! You can reach me at [redacted]

Good morning, I am trying to contact Amazon Germany regarding an incident/scam. Could you please tell me the number I should call from Spain or how to address this with you? I am attaching the email I received. Thank you.

Subject: Regarding Amazon Order #[redacted]-[redacted] Hello Dusan Fefer, Thank you for placing an order on Amazon.de Marketplace with seller Martin Phleps. We aim to ship your product promptly upon receipt of your payment. Please note the current status of your order is pending payment. The details of your order are as follows: - Order number: #[redacted]-[redacted] - Condition: New, in original packaging with warranty - Shipping & Insurance: Provided by the seller - Checking Time: 14 days - Date Posted: November 6, [redacted] Product: Festool [redacted] Domino Jointer DF [redacted] Q-Set Condition: New, in original packaging with warranty Sold by: Martin Phleps To complete your payment of €[redacted].00, kindly transfer the amount to our Amazon payment account by the due date of 09.07.[redacted] using the bank information provided below. Remember to validate your payment by sending an order confirmation to [redacted] We apologize for any inconvenience caused by the delay in receiving your product. Your payment will be processed securely through Amazon Program A-to-Z. Please allow 24-48 hours for the payment processing, after which the product will be shipped to your address. If you have any concerns or questions about your order, feel free to reach out to Martin Phleps at [redacted] for further assistance. Thank you, and we appreciate your patience. Best regards, Amazon.de Customer Service

Hello, I am experiencing a strange issue with my recent Amazon orders. I received emails concerning order numbers # [redacted]-[redacted] and # [redacted]-[redacted], which I did not place. The orders were made between 2 pm and 2:30 pm on November 16th when I was at work and my laptop was at home. I ensure my Amazon account is only accessed via the web, and I have not shared my login details with anyone. It concerns me how someone could have ordered using my account, knowing my payment details and 3-digit pin. I request an immediate investigation, cancellation of these orders, and a refund of [redacted] euros. Please contact me at +[redacted]18 for further information. I have removed my payment method, changed my password, and enabled two-factor authentication for added security. awaiting your prompt assistance.

My girlfriend graciously bought a PS4 and clothes through my German Amazon account. However, the account got locked due to unusual payment activity when we made the purchase. She's from Belize and promptly responded to the verification request with all necessary details using my email, including proof of address and ownership of the credit card. Unfortunately, we haven't received any response all day despite providing the requested information. Rest assured, we can provide further evidence of residence if needed. We are eager to resolve this matter before her visit in December.

I placed an order for a treadmill to be delivered on November 25th, but it hasn't arrived yet. The delivery team couldn't locate my address, despite it being on Google Maps, and they claimed my phones were not working, which isn't true. I'm frustrated with the lack of updates about my delivery. I would appreciate it if someone from Amazon could reach out to me in English. Please contact me via email at [redacted] Thank you. - Colin Deadman

On November 25th, [redacted], I placed an order which was confirmed. However, the following day, I discovered that my account had been locked without any explanation. Despite this, I have received emails from Amazon stating that my order (with order number [redacted]) is delayed and should arrive by November 28th, [redacted], yet I am still awaiting delivery. Unfortunately, I am unable to log in to my account to check the status of my order. I have attempted to contact customer care without success. I am seeking assistance to resolve this issue. Thank you.

Zamówiłem kilka rzeczy na Amazon, ale produkty jeszcze nie dotarły, i wydaje się, że są zaginione. Mam nadzieję, że firma rozwiąże tę sprawę szybko. Ponadto, oczekuję, że dostarczą mi przesyłkę pod drzwi, a nie pozostawią w punktach odbioru, jak miało to miejsce ostatnio. Liczę, że Amazon podejmie działania w związku z moimi nieodebranymi zamówieniami.

I need to file a complaint about the delivery service that was responsible for my recent order. They arrived to deliver my package even though I had rescheduled the delivery since I was not at home. Today, they left the package with my neighbors even though I was home all day. These repeated delivery mishaps are unfortunately common with DHL, and I'm very frustrated with their service. I really hope that Amazon will consider using a different shipping provider in the future. I am eager to contact Amazon directly to discuss this issue further.

Hello, I need assistance with accessing my account as I am encountering trouble logging in after attempting to reset my password, which led to my account becoming locked. I recently purchased three items, and the first two were delivered yesterday. However, I have yet to receive the last item, a mini rice cooker, which was supposed to be delivered within two days. Unfortunately, I received an email stating that my order is on hold and now my account is inaccessible. I am currently in Munich at the Sofitel Hotel and will only be here until the end of this week. Order Number: #[redacted]-[redacted] Your help in resolving this matter would be greatly appreciated. Thank you, Jessan L. Kuizon

Good day! I need assistance with my parcel delivery. I have not yet received the mini rice cooker from my order. Despite sending an email yesterday, I have not received any response. Additionally, I am unable to log into my account as I forgot my password and received an email stating my account is locked with the order put on hold. I've been unsuccessful in retrieving my account. Order confirmation number: #[redacted]-[redacted] Recipient: J.L. Kuizon Shipping Address: C/O Room [redacted] Sofitel Hotel Munich Bayerpost Munich, Germany [redacted] I seek help to resolve this matter as I am leaving Munich next week after my vacation. Thank you, Jessan

I'm Margaret Donohue, and I was incorrectly charged for a Prime subscription I never ordered. Please refund my credit card $5.99 twice for the charges on 5/11/[redacted], ending in [redacted], and ensure these charges cease immediately. The reference for the charge is Amazon Prime UL7ZY1XY5 in Luxembourg. Kindly inform me if you require additional details, and please confirm the resolution at [redacted]

I have been trying to reach you through the telephone number provided but it appears to be incorrect. I am eager to receive my Advent calendar priced at [redacted]€, scheduled for delivery on Monday, 10/12/[redacted], as per the confirmation email I received on 3/12/[redacted]. My name is G.M., and my address is 92 rue du Gen Leclerc, [redacted], France. I had ordered a Glossybox Advent Calendar, which seems to have disappeared from my Amazon.de orders. I kindly ask for a prompt response as I urgently need this product by the specified date. I trust in Amazon's service and am looking forward to the order with the ending numbers [redacted].

I purchased a pair of walking boots from Normani, and unfortunately, they are faulty with a broken eyelet. I have attempted to reach out to them twice on Amazon but have not received any response. When I called the company, they requested that I send an email with a photo, promising to contact me, but I have yet to hear back. Despite Amazon UK's efforts to assist me by providing Amazon.de's phone number, it turned out to be invalid. The courier company informed me that Normani needs to arrange the pick-up for the return. I am seeking a resolution by having the item collected and receiving a full refund. The Amazon return ID is DVpXBBqyRRMA and the order number is [redacted]-[redacted]. Thank you, Marie M.

Hello Amazon Team, I recently ordered the King Cock 15-inch black item and noticed that my bank account was charged immediately. However, your system mentioned that the item is currently not available and the amount will be charged when ready for dispatch. Could you please provide more information on when my order will be shipped? Additionally, there seems to be an issue with another item that I canceled but was still charged for. I kindly request a refund for this amount. Please send me an email with the necessary details. Thank you for your prompt attention to these matters. Best regards, Capt. HC Shimla, India Amazon Customer

Good evening, I have a question regarding returning an item. My sister in Rotterdam purchased a birthday gift for me in October, which I received recently. Unfortunately, someone else also gifted me the same game during that time. The item my sister sent has never been opened, and I'm inquiring if it's possible to get a refund. I have all the necessary details, including the order number. Thank you for considering my request. I would appreciate it if you could let me know. Kind regards, Bianca

Hello Amazon Germany, I successfully placed orders on your site, but now the system shows no orders or transactions. I cannot log into my account, and the system is not allowing callbacks, as my JIO number [redacted] has been blocked. I kindly request your assistance in accessing my Amazon account, as I am a long-time customer. Please also provide information on why my phone number/account was blocked. Warm regards, Harish C. Shimla, India