Amazon Germany Customer Service Issues

I live in Vienna, Austria, and I'm interested in purchasing the folding Fat bike you have advertised. I would like it to be delivered to my local post office in my district so I can make the payment there. I contacted you on November 28, [redacted], and spoke with a representative who assured me that the bike would be delivered promptly. However, I have not received any further updates since then. - Sayon Camara Hietzinger Hauptstrasse 62/8, [redacted] Wien, Austria

Greetings! I am Danbee LEE, the General Director of JIKIMI Europe GmbH located in Frankfurt, Germany. Our company operates a legal online shopping mall in Germany that offers high-quality European products at competitive prices to our customers in South Korea. We are actively seeking partners who can provide products at wholesale prices and offer the best deals possible. We are interested in learning about the Minimum Order Quantity (MOQ) and wholesale pricing for MARVIS Whitening 85ml toothpaste and other assorted flavors of MARVIS TOOTHPASTE 85ml. Please kindly provide us with detailed information via email, and I will promptly get in touch with you. Thank you for your assistance in advance! Best regards, Danbee LEE General Director E-mail: [redacted] Mobile: +49 [redacted]7 JIKIMI Europe GmbH, Germany Adam-Opel-Str., 7-11, 4th floor [redacted] Frankfurt, Hessen, Germany JIKIMI Europe GmbH

This morning, I received a package and noticed a charge of 14.99 euros on my online bank account. I did not make any purchases on your website, nor did I authorize any debits. Recently, I received an email from Amazon.de regarding unauthorized access to my account. Unfortunately, my Amazon account is currently blocked, preventing me from accessing online support or understanding the situation. Any assistance would be greatly appreciated. Thank you.

Hello, I experienced unauthorized access to my account and a password change on Wednesday, 11/12/[redacted]. My phone number associated with the account is [redacted] [redacted] [redacted], and my credit card is linked to it. I believe there should be a log of when the password was altered and the email address was changed from [redacted] to [redacted] by the hacker. This is urgent as I need to temporarily block my credit card. All my important information is on the email account [redacted] I am eager for my account to be restored to its original state promptly. In order to reach out for assistance via chat, I had to create a new account using my original email, [redacted], as the previous one was compromised. Unfortunately, I was unable to contact you through the provided phone number as the call did not connect. Thank you.

I ordered apple cider vinegar with Tracking ID: H[redacted][redacted]81 for delivery to my address. However, the tracking showed an address error, and the product is being returned to the seller for a refund in 2-3 working days. It has been over a week, and the tracking still shows it is in transit without a refund. I am disappointed with the service. Why charge before delivery but not refund if the product doesn't arrive? The customer service is unresponsive as well, no one answers calls.

Hello, My order number is: # [redacted]-[redacted] I would like to order the toy as a private individual. The details for the invoice are as follows: Tünde Szekely Rozalia ut 12 [redacted] Sopron, Hungary The package should be sent to the following address: Cargo Partner GmbH, Botond Jakabffy Vienna International Airport, Building [redacted]/7, 2nd floor Vienna, Austria [redacted] I have provided my IBAN and BIC for payment. Please let me know if the package will arrive on time and if everything is in order with the order as I see it was returned. Thank you very much!

Issue with Order Order Number: [redacted]-[redacted] Hello Prime Team, I returned the following three items together: 1. Superfit Mädchen Flavia Gore-Tex Schneestiefel, Blau (Blue 80), 29 EU 2. Superfit Mädchen Flavia Gore-Tex Schneestiefel, Blau (Blue 80), 28 EU 3. Superfit Mädchen Crystal Gore-Tex Schneestiefel, Blau (Blue/Purple 80), 28 EU I have kept and paid for the following item: Superfit Mädchen Crystal Gore-Tex Schneestiefel, Blau (Blue/Purple 80), 29 EU I believe there should be no additional costs. Please adjust the order accordingly as I think there might have been an error made. Kindly provide me with confirmation of the adjustment. Thank you.

I received an email from Amazon regarding an order I did not make for a HOMELODY [redacted]-degree rotating bathroom faucet. The email indicates the purchase was made from a device and location unfamiliar to me. The attachment contains details referencing order number D[redacted][redacted]21. Despite numerous emails to [redacted] receiving responses in Spanish, I do not understand the messages. One email signed by "Sharon" suggests using a translation tool if I don't speak Spanish. Can someone help me cancel the order and secure my account?

Hello, I am Chan Cai. I received an email from Amazon.de informing me about an issue with my payment information. It states that my orders are on hold and my account is locked until my information is verified. I am requested to upload a recent statement for my Visa card ending in 32 to their secure document portal following the provided instructions. The statement should display my name, billing address, and the last 4 digits of the card number. Amazon.de will review the statement within 24 hours and will cancel any open orders if not resolved within 72 hours. Unfortunately, I am unable to access my account to upload the statement as it is currently blocked. How can I resolve this matter when I cannot sign in?

Hello, I am Coman Florin. I purchased a Hasbro Nerf N-Strike Tri-Strike Elite Modulus Blaster Toy in multicolor. Initially, the delivery was set for 12/16/[redacted]. I am concerned about the status of my order, as it is a gift for a child. The provided phone number is incorrect, and I am unsure of how to contact you. I kindly request your assistance in expediting the delivery. I hope to have the present in time for Christmas. Thank you in advance. Best regards.

Hello, I recently attempted to place an order on amazon.de, but it was rejected because I mistakenly inputted my physical address as the billing address. Subsequently, I received an email requesting additional information for security purposes. I promptly provided the required details, yet I have not received any further communication from amazon.de. Regrettably, I am facing challenges reaching out to Amazon's chat support as I am locked out of my account and cannot access my order. Any assistance in resolving this matter promptly would be greatly appreciated. Kindly contact me at your earliest convenience. Thank you.

To whom it may concern, I purchased a parcel with Tracking ID: [redacted]92 on December 10th, with an expected delivery date of December 14th. I checked on the 14th, and it showed that the package was out for delivery. However, I am now unable to track it. Additionally, I have been informed that there will be a delay, but I am unsure of the current status or location of the package. Since these items are intended as Christmas gifts, I would appreciate any updates you can provide. Thank you, N. Abela

Hello, I have received two sets of the "Vileda Turbo EasyWring and Clean complete set" for the third time, even though I only ordered two sets once on October 16. It seems there was a monthly subscription created without my consent. I have canceled the subscription and would like to return the extra two sets at no cost. Can you please guide me on the return process and confirm that the subscription has been canceled correctly? Thank you for your assistance. Best regards, I.T.

I have an account registered under my email, [redacted] Unfortunately, this email has been hacked, and I am unable to access it. I have contacted my email provider, Orange France, but have not received a response. When trying to log in to my Amazon DE account, I am prompted to enter a one-time OTP code sent to my compromised email, which I can no longer access. I have only used this account recently to purchase my wife's Christmas present. Kindly provide guidance on how I can regain access to my account or assist me in deleting it. Thank you.

I placed an order on December 19, [redacted], and received order confirmation number [redacted]-[redacted] with an expected delivery date of December 21. The next day, I got an email stating that my order was delayed due to payment confirmation issues (I used a visa card) and a problem with the billing address. I followed their instructions by sending our latest visa statement showing our address and the last 4 digits of the card. Despite my efforts and calling customer service, I only received repetitive emails without any resolution. Another email informed me of a new delivery date on December 28, but sadly, the order did not arrive, disappointing my son who was eagerly waiting for his Christmas gifts. I find it frustrating that Amazon hasn't communicated clearly if they are canceling the orders due to unresolved issues. Additionally, I'm currently unable to access my Amazon account as it seems to be blocked. I would appreciate a prompt resolution to this matter.

I am located in Singapore and recently placed an order for gift items on Amazon.de for my sister in Berlin. After placing the order, my email was suspended and blocked by Amazon.de due to unusual activity, and they canceled my order. Despite this, Amazon.de still deducted money from my account for the items. Now, Amazon.de has notified me that the order will be delivered on the 8th of January, but then later emailed me to say it will be delivered on the 9th. I am unsure about the status of the gift items and whether they are still being delivered. I am in need of assistance as I do not speak German.

To whom it may concern, I bought a Waterpik WP-660E on May 12th, [redacted], from the amazon.de website. It was delivered to Poland and I brought it back to Belgrade, Serbia, where I currently live. The product is currently not working (the on/off button is unresponsive), and I am aware that it has a 2-year international warranty. I have the Amazon invoice as proof of purchase. I am seeking guidance on how to proceed with repairing or replacing the unit. Thank you and best regards, Milos Kostic

Hello, my name is Manuel Alejandro Arias Sariol. On February 5, I purchased a graphics card for my PC from Amazon Germany. It was supposed to arrive by the 10th, but when I tried to track my package, I found out that they couldn't locate it and advised me to contact the seller. I have been trying to reach out for 3 days and have not received any response from their customer service. This situation has left me very disappointed as I had never faced such issues with Amazon Spain. I got an email saying that the refund of [redacted] euros was deposited into my bank account 12 days ago, but I have not received it yet. My order number is [redacted]-[redacted]. I hope to get my money back soon. Thank you for understanding.

Hello, I hope you are well. I signed up for the Amazon 30-day Prime Free Trial membership in May [redacted] and canceled it before the trial was over. Unfortunately, I was charged twice by Prime in June and July. I did not authorize these payments. I did not renew my membership, so the third charge did not go through. Could you please stop these charges and refund me the two fees of $7.99 each, totaling $15.98? I appreciate your cooperation. Thank you, Fatemeh Hello, I want to address my concern. I canceled my membership after the 30-day Prime Free Trial period, so I am puzzled as to why I was charged for two additional months. Your immediate attention to this matter is appreciated. Best regards, Fatemeh

I purchased a Skymee Owl Robot from Amazon.de on March 2nd. Unfortunately, the package never arrived and was returned. The notification instructed me to contact Hermes regarding the delivery with tracking number H[redacted][redacted]3, but there is no information on the whereabouts of my package. I attempted to request a refund, but since the package never reached me, I have nothing to send back. I had to reorder a new robot and am hopeful it will be delivered this time. Kindly issue a refund to my Amazon.de account. Thank you. - Cynthia S.