The mother of a family of * is scheduled to fly out of Phoenix*Mesa this morning with h...

GetHuman-mibearba's customer service issue with Allegiant from March 2020

Help with my Allegiant issue
The issue in GetHuman-mibearba's own words
The mother of a family of * is scheduled to fly out of Phoenix*Mesa this morning with her partner and their two small children but she was just entered into the hospital emergency with stomach pains and vomiting. The flight is to Grand Rapids. What do we need to do?

GetHuman-mibearba did not yet indicate what Allegiant should do to make this right.

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How GetHuman-mibearba fixed the problem
Fortunately I had purchased the flight protection, otherwise the cost to change would have been $*** in addition to the increased fare. However, I do believe that the increase fare should not be charged if legitimate proof can be provided that the person entered emergency hospital care causing the flight change. The method used was to call the number provided by Allegiant Air for customer care is such cases. The person on the other end of the phone conversation was very helpful.
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Allegiant

Customer service issue
Reported by GetHuman-mibearba
Mar 9th, 2020 - 3 years ago
I have an issue with Allegiant too
Fixed
GetHuman-mibearba shared how to fix
Seen by 19 customers so far
Similar issue to 2244 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Date of birth for passenger

Timeline

GetHuman-mibearba started working on this issue
Mar 9th, 2020 10:53am
GetHuman-mibearba confirmed the issue is fixed. Hooray!
Mar 12th, 2020 3:19pm

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