I need clarity. I don't want to be turned away at the gate.

GetHuman3138863's customer service issue with Allegiant from June 2019

Help with my Allegiant issue
The issue in GetHuman3138863's own words
The problem: I need clarity. I don't want to be turned away at the gate.

GetHuman3138863 did not yet indicate what Allegiant should do to make this right.

How GetHuman3138863 fixed the problem
I held for over an hour twice only to be disconnected. I switched to trying a live chat. After ** minutes an agent joined the chat. I needed clarification if our terrier mix would be allowed to board. There were no clear answers. She is a certified emotional support dog. Ultimately, they stated if she looked to the ticket agent to be a pit bull like breed we would be turned away at the gate. So we would pay to have her certified by our vet per their form, but despite the answers given by our licensed veterinarian we would ultimately be at the mercy of the ticket agent and they are a no refund airline!!!!! Insane, horrible customer service just getting to that point. We booked with Frontier. Super easy, great customer service and better prices. Wish I had the life back I wasted trying to talk to alligient. So stressful.
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Allegiant

Customer service issue
Reported by GetHuman3138863
Jun 24th, 2019 - 2 years ago
Fixed
GetHuman3138863 shared how to fix
Seen by 16 customers so far
Similar issue to 7581 others
0 customers following this
Items needed
Name on booking
6 Character booking reference
Email address used for booking
Date of birth for passenger

Timeline

GetHuman3138863 started working on this issue
Jun 24th, 2019 4:26pm
GetHuman3138863 confirmed the issue is fixed. Hooray!
Jun 27th, 2019 4:43pm
GetHuman3138863 confirmed the issue is fixed. Hooray!
Jun 29th, 2019 9:41pm

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