purchased tickets on July ** at Rickenbacker International Airport. The ticket clerk ty...
GetHuman-rcreddin's customer service issue with Allegiant from July 2018
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The issue in GetHuman-rcreddin's own words
purchased tickets on July ** at Rickenbacker International Airport. The ticket clerk typed my name incorrectly. When she gave me my confirmation I told her it was wrong. She said she could not change it that I would have to do it on the day of my flight at the ticket counter. I do not feel I should be forced to wait until the day I fly and perhaps find out it cannot be changed. I want it done before the day I am scheduled to fly. Also, I emailed Allegiant about this matter * days ago and received a notice that my email would be answered within * to * days. That did not happen. The ticket clerk had my ID in her hands when she entered my name incorrectly. Since it was clearly her error I want the name changed now.
GetHuman-rcreddin did not yet indicate what Allegiant should do to make this right.
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How GetHuman-rcreddin fixed the problem
I used GetHuman to contact Allegiant customer service and have them phone me. The customer service rep was wonderful and made the change immediately. I only waited about ** minutes for the call back. Thank you so much, GetHuman
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