I ordered some "human hair bundles" from beautiful princess hair and when I received it...

GetHuman975469's customer service issue with Aliexpress Service from August 2018

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The issue in GetHuman975469's own words
I ordered some "human hair bundles" from beautiful princess hair and when I received it I told them it was thin so I fought them (they were convincing me to not report or leave a feed and tried to make give them a * star) to refund me $** I didn't fuss after but I didn't use the hair , my birthday is coming up in * weeks and I'm usually natural so I wanted to try something different , I then decided to use the ** volume developer on one bundle and the closure (I had **"closure ,**"**"**") to lighten the color , when I was done coming the developer in the hair it looked great so I wrapped it to make be warm and lighten better , after * hours went by something told me to check the bag before I went to sleep ,IT WAS HOT LIKE YOU COULDVE PROBABLY MADE A MEAL ON THE BURNT HAIR ! I opened up the bag to see if the hair was too over dyed , comes to find out they gave me synthetic hair , the hair turned rubber literally couldn't separate strands (I also thought it was curled up because the hair was wet because of the liquid developer) and it still wasn't light as I wanted it to be lol , I didn't know if I should cry or laugh be it seemed unreal , but how ever I sent the brand a message and told them what happened ,they were acting clueless , then started not to reply , so I started calling all the number that sent me messages from the previous problem, they tried to play it off because they knew they seen my message , so I guess they got tired of me calling and finally picked and the lady on the phone didn't say hello or anything it was silent until I asked if she worked with Ali express , she acted like she was tired and didn't want to talk , tried to send another $** which I do not want , if your going to send me my refund send me my whole refund , or some human hair in return which I guess they really doesn't carry because they didn't offer to do so , she said she would contact Ali express and I told her I wanted to contact you guys my self , she refused to give any type of contact for Ali express , it sounded like she started sluring her words so I then hung up , what can you guys do to help me , this was my only hope for getting my hair done for my birthday and I'm very disappointed because I couldve possibly caught skin reaction.
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Aliexpress Service

Customer service issue
Reported by GetHuman975469
Aug 10th, 2018 - a yr ago
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GetHuman975469 started working on this issue
Aug 10th, 2018 3:37pm
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Aug 11th, 2018 1:33am
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Aug 11th, 2018 4:35am