I ordered a * canvass diamond painting. I noticed that one of the * canvasses are not c...

GetHuman858131's customer service issue with Aliexpress Service from July 2018

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Help with my Aliexpress Service issue
GetHuman858131's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman858131 will want to follow the link below to head to their help center. We will check on GetHuman858131 later to make sure it's all set or try to help escalate.
The issue in GetHuman858131's own words
I ordered a * canvass diamond painting. I noticed that one of the * canvasses are not correct! So i opened a dipute and contacted the seller about the issue. The seller than told me they would send me a new one. I was excited and happy. The seller than informed me that in order to get the new canvass i had to cancel the disputr that i had open. I did. I was then told by the seller that my tracking information would be updated in * days. I have been waiting a few weeks now and still have not recieved the new canvass. I again contacted the seller and asked where my order was or if i could have my money back. I was then told to wait * more days for my order to be updated. Still nothing. I then contacted ali express to help resolve the issue. This was done during online chat. They representative sent an email to the seller asking for my money back. The seller than told me that is appears my order has been delivered and i should contact my local post office. Ok fine i did. They have nothing for me. I then let the seller know this information. I then recieved another message saying that i can ot have my money back because it says it was delivered. I was then sent some tracking info which was the info from my original purchase and not the new canvass! I then let the seller know that and asked for the proper information and its been nothing but silence. I would like my money back. This is ridiculous. I also dont believe that this how ali express would like to be percieved as this was my first time purchasing from this app. I am very dissapointed and j think after all this run around at the very least i can have my money back*Thank you.

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Aliexpress Service

Customer service issue
Reported by GetHuman858131
Jul 7th, 2018 - 4 years ago
Fixed
Seen by 5 customers so far
Similar issue to 1811 others
0 customers following this
Items needed
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Timeline

GetHuman858131 started working on this issue
Jul 7th, 2018 3:55pm
GetHuman858131 shared this issue with friends on Facebook
Jul 7th, 2018 3:56pm
GetHuman858131 shared this issue with friends on Facebook
Jul 7th, 2018 3:59pm
GetHuman858131 indicated the issue is not fixed yet.
Jul 7th, 2018 4:01pm
GetHuman858131 confirmed the issue is fixed. Hooray!
Jul 18th, 2018 4:46pm

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