I ordered a * canvass diamond painting. I noticed that one of the * canvasses are not c...
GetHuman858131's customer service issue with Aliexpress Service from July 2018
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I ordered a * canvass diamond painting. I noticed that one of the * canvasses are not correct! So i opened a dipute and contacted the seller about the issue. The seller than told me they would send me a new one. I was excited and happy. The seller than informed me that in order to get the new canvass i had to cancel the disputr that i had open. I did. I was then told by the seller that my tracking information would be updated in * days. I have been waiting a few weeks now and still have not recieved the new canvass. I again contacted the seller and asked where my order was or if i could have my money back. I was then told to wait * more days for my order to be updated. Still nothing. I then contacted ali express to help resolve the issue. This was done during online chat. They representative sent an email to the seller asking for my money back. The seller than told me that is appears my order has been delivered and i should contact my local post office. Ok fine i did. They have nothing for me. I then let the seller know this information. I then recieved another message saying that i can ot have my money back because it says it was delivered. I was then sent some tracking info which was the info from my original purchase and not the new canvass! I then let the seller know that and asked for the proper information and its been nothing but silence. I would like my money back. This is ridiculous. I also dont believe that this how ali express would like to be percieved as this was my first time purchasing from this app. I am very dissapointed and j think after all this run around at the very least i can have my money back*Thank you.
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GetHuman858131 indicated the issue is not fixed yet.
Jul 7th, 2018 4:01pm
GetHuman858131 confirmed the issue is fixed. Hooray!
Jul 18th, 2018 4:46pm
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