AliExpress Customer Service Issues

I am attaching the email I sent to AliExpress: Hello, You are requesting the final result of the search for your package 6A[redacted]9. I have sent you a document as proof that I never received it, attesting under oath that I never received my parcel. This document is the final outcome of the search conducted by the French post since the parcel is untraceable. I filled out and signed this document, which I will send back to you. It was handed over and certified by Mr. B., the parcel service manager at the post office in Le Havre on May 3rd, [redacted]. This is the only document I can provide. The post office assured me that in case of a lost parcel, their insurance will reimburse the sender, the seller on AliExpress, MECEBOM STORE. Upon receiving the reimbursement from the post office, it will be the seller's responsibility to refund me. This process may take some time, as insurance compensation in France can be lengthy. That's the detailed explanation regarding my missing parcel. Best regards, Jean Pierre D.

Email sent to ALI EXPRESS: Hello, You requested the final search result for your package 6A[redacted]9. I have sent you a document that proves I never received it and attests by oath that I have never received my parcel. This document is the final result of the search by the French post because this parcel is untraceable. The document I filled out, signed, and will send back to you was given and certified by Mr. BASHIER, head of the parcel service at the Havre post office on May 3, [redacted]. This is the only document I can provide because the post office assured me that in case of a lost parcel, the Post's insurance will reimburse the value of the parcel to the sender, which is the seller MECEBOM STORE from Ali Express. Upon receiving the reimbursement from the post office, it will be up to the seller to refund me that amount. It may take some time as the compensation process by the insurances in France is a bit slow. I have tried to explain to you the current situation regarding my missing parcel with all the details. Sincerely, Jean Pierre DONET

Message envoyé à AliExpress concernant la non-réception de mon colis : Bonjour, Vous m'avez demandé le résultat final de la recherche sur votre colis 6A[redacted]9. J'ai envoyé un document prouvant que je n'ai jamais reçu le colis, attesté par la Poste française. Ce document, rempli et signé par moi-même, a été validé par M. Bashier du service colis de la Poste au Havre le 3 mai [redacted]. Selon la Poste, en cas de perte, l'assurance remboursera la valeur du colis à l'expéditeur, le vendeur AliExpress Mecebom Store. Une fois remboursé par la Poste, il appartiendra au vendeur de me rembourser. Ce processus peut prendre un certain temps en France. J'ai essayé de décrire la situation actuelle de mon colis disparu avec autant de détails que possible. Cordialement, Jean-Pierre Donet

I registered and created an account on Aliexpress this morning to make a purchase. However, whenever I try to log in, I receive a message stating that there is unusual activity on my account and it has been temporarily locked for security reasons. I am a new customer and this is my first time logging in, so this issue should not be occurring. It is frustrating to deal with this problem repeatedly. I kindly request for this matter to be resolved promptly as it is impacting my shopping experience.

I am needing assistance with an issue I am having with an AliExpress seller, specifically THREE MEN / Ms. Zhuang. My husband purchased a wedding set from them in February [redacted] for $[redacted].96. We wanted to exchange the set for an engagement ring costing $[redacted].36, for which the seller offered $11 in coupons. After returning the wedding set by paying $[redacted] for UPS shipping and an additional $30 money order fee, the seller acknowledged receiving the package and money order, but we never received the ring. Despite contacting the seller and AliExpress multiple times and receiving three claim numbers, the issue remains unresolved. I urge for prompt help as we have put significant investment into this matter. I possess all necessary documentation submitted to AliExpress and simply seek the engagement ring (a 6-carat man-made Diamond in 18K gold) or a full refund. I appreciate any assistance provided in resolving this issue. Thank you for your attention to this matter.

I am writing regarding an order placed back in December, which I finally received after 4 months due to it being sent to the wrong address. Unfortunately, upon receiving the shipment, the item did not fit, and there was no size information or receipt included. I promptly returned the dress the same week but have not yet received the correct size or a refund despite following up multiple times. It is now May, and despite my patience, I have not received any resolution. Numerous attempts to contact the seller have been fruitless, and I am growing weary of the process. At this point, I simply want a refund. How can I go about obtaining my refund? Thank you, G.

Order # [redacted][redacted] for the Nail Drill came in a damaged box with items loosely moving inside. I reached out to the Seller instead of opening a dispute initially. After Seller agreed to resend, the delivery never came. Although I waited for its arrival, I missed the Open a dispute window. Contacted Seller again, and after ongoing messages, they offered to resend just the pen part of the drill. Now, the Seller refuses to replace the damaged item and won't provide a prepaid return label for the return. I should not bear the cost of return shipping as the item arrived damaged. I am seeking either a refund or a replacement pen for the drill.

I have noticed some unusual activity in your account, potentially due to a login attempt from a different location or device. For security reasons, your account has been temporarily locked. To restore access, please follow the verification process provided below. If you encounter any difficulties, reach out to customer service for assistance. Thank you.

I need to discuss a return with AliExpress. They are willing to refund the purchase price and initial shipping cost, but will not cover the return shipping fee, which is much higher than what I paid initially, potentially double the purchase price. I aim to negotiate this with them. They have imposed a tight deadline for the return, which I find unreasonable for international shipping. If necessary, I am prepared to escalate this by disputing the transaction with my credit card company. It is frustrating that there is no phone support available. At this stage, I am starting to question the legitimacy of this company.

Dear sirs, I have been having serious problems and am not very happy. I receive negative responses on my orders for the sole reason that they do not accept my credit card, which is perfectly working and has money loaded. You can check all my orders over the past years; I have never had a problem paying, except last month due to changing my credit card number. I find it audacious that Alipay dares to ask me for a copy of my ID card, my bank papers, and pictures of my bank card. This should be handled at a bank, not online. What is next? Will you want the keys to my car and my house? If you let my payment go through, there will be no problem. Please settle this with respect and remove the negative comment about me not paying. I sincerely hope you will take the necessary steps to resolve this. Your attention to this matter would be appreciated. Sincerely, Eyckmans Gunter.

I purchased hair from your website on the 18th but later canceled the order. Although the refund was processed on the 22nd, it hasn't reflected on AliExpress yet. I made another purchase for $66.68 which left my account at $[redacted].00. Surprisingly, $[redacted].14 was deducted later, causing an overdraft. I am concerned as this has never occurred with AliExpress before and it is unacceptable. I kindly request a refund of $[redacted].14 and reimbursement for the overdraft fee. This experience has left me hesitant to make future purchases from your website.

I am a new customer and really enjoyed the items on this site. I placed my first large order but encountered a problem with the colors of the items received not matching what I had selected. When reviewing my orders, I noticed that each item only displayed the last color I selected instead of the various colors I had chosen. Instead of receiving different colors as I had intended, I am only getting one color for each item, even though I selected different colors for each. I ordered multiple quantities of some items. I have a variety of products and would like to exchange them for the correct colors I initially selected. I hope this issue can be resolved promptly to ensure customer satisfaction. I do not want a refund, just the items as ordered in the correct colors. Thank you!

My Gmail account, [redacted], has been hacked, and the hackers changed the password, preventing me from recovering it. I wish to delete the account to prevent them from accessing my credit card information or continuing to use it, but I can't access the account to do so. I purchased a microchip scanner and microchips from you, but I'm no longer receiving emails due to the hackers intercepting them. I'd like to create a new account with you but want to safeguard my information from the hacked account. The hackers have also compromised my Puppyfind account, intercepting my emails. Since I can't change my password, I need your assistance in canceling my account to prevent further unauthorized use or access to my private details. Your help is greatly appreciated.

On May 22nd and 23rd, my bank informed me that $[redacted] was deducted from my account for a night vision monocular purchased from AliExpress. However, I never received the item as it was never dispatched. Recently, I received an email from AliExpress regarding a $[redacted] night vision camera, which I returned due to it being faulty. The refund for the camera was processed. I am specifically inquiring about the $[redacted] night vision scope ordered on May 22nd. There was no tracking number as the item was never shipped. Please investigate this issue as the claim was opened and closed without resolution. I kindly request your assistance in rectifying this matter promptly. Thank you, William B. Contact me at 1-[redacted] or email at [redacted]. Your prompt attention to this matter is greatly appreciated. Thank you, William B.

Hello, I placed an order for hair products via your mobile app on Sunday, June 3rd without logging in, leading to uncertainty about receiving tracking information. I successfully made the payment and have a screenshot of it, but I lack the order number. To assist, I can provide my name (Rasheedah Al-Akbar), the last 4 digits of the card used ([redacted]), and two email addresses associated with my account: [redacted] and [redacted] It is crucial that I receive this order by Friday for an important event on Saturday. Your prompt attention to this matter would be greatly appreciated. Thank you.

I use virtual cards from an online banking institution for my transactions. Unfortunately, I don't possess the physical card but can provide a screenshot if needed. I value my privacy and prefer not to disclose personal details. Despite using this payment method successfully before, I recently faced issues with a seller on your platform who tried to overcharge me for shipping after I had already paid. Refusing to cancel the order under false pretenses, he delayed my refund. If my payment cannot be processed, kindly cancel my order and reimburse me. I attempted to resolve this through the chat feature, but received no assistance as it was automated. You can reach me via email at [redacted]

I recently purchased a skirt from a seller on your platform, but unfortunately, it arrived torn. I filed a refund request, and the seller agreed to issue a refund only if I return the skirt. The issue is that it took over twenty days for the shipment to reach my city, and now the seller is requesting it to be returned within nine days. This seems unreasonable and unfair. I shouldn't have to bear the consequences of the seller's mistakes by paying extra for expedited shipping. Selling damaged items is unacceptable, and there should be accountability for this situation.

One of the sellers on your site sold me a torn skirt. I filed a refund request, and the seller agreed to refund my money if I return the skirt. The issue is the return needs to be made within nine days, which is a tight deadline considering the long shipping time it took for the item to reach me. This feels unfair and like a form of pressure. The seller should take responsibility for the damaged item, not me. I shouldn't have to pay extra for quicker shipping just to return a faulty product. The seller's lack of honesty and responsibility is disappointing. [Link to the product: Vintage Plaid Elastic Waist Women Skirt [redacted] New Summer A-Line High Waist Femme Empire Skirt]

Hello. I am experiencing two issues that I need assistance with: 1.) I exchanged [redacted] coins for $10 in coupons, but I am unable to locate the coupons in "my wallet" or during the payment process. Where can I find them? 2.) I purchased a tablet keyboard case yesterday. The item's photo showed a keyboard with a touchpad. I contacted the seller to confirm sizing and the presence of a touchpad. The seller acknowledged the touchpad but mentioned the price listed was a mistake; it should have been $22.99, not the $22.39 I paid. Despite my hesitation, the seller requested an additional $7US, claiming I had chosen a more expensive item. When I attempted to cancel the order due to the price discrepancy, the seller repeatedly declined my cancellation requests, making it difficult for me to retrieve my funds. This experience seemed unethical to me, and I believe it reflects poorly on the seller's business practices. I have regularly shopped on AliExpress with positive interactions, but this encounter has left me feeling uncomfortable and dissatisfied.

I have a large order of around 90 items that I've been trying to process with my credit card since 2 pm. I couldn't find a phone number to contact for help. Initially, there were internet problems, but now I'm facing issues paying for the entire order at once and saving my credit card details. I have to re-enter my information every time I try to pay for an item, and while the first order seemed to process, I keep getting errors with the rest. Some sellers have acknowledged receiving my order but mention the need for payment. This experience is frustrating as a first-time buyer, and if this persists, I may have to cancel my order and look elsewhere. Your assistance is appreciated. - Marianne S.