Appeal doc**My name is Peter Stevens and I live in Pyrmont NSW Australia. My postal add...

GetHuman855259's customer service issue with Aliexpress Service from July 2018

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The issue in GetHuman855259's own words
Appeal doc**My name is Peter Stevens and I live in Pyrmont NSW Australia. My postal address is PO BOX *** Pyrmont NSW **** Australia and my street address is *** Harris Street Pyrmont NSW **** Australia*If you look at my purchase history I have bought many items from Ali express mainly being delivered to Australia and a couple to the USA. There a have been cancelled orders and one awaiting payment and which is being rejected.*I am staying in Tucson Arizona USA for three months and planned to order items and have them delivered here during my stay.*I changed my shipping address on your web site to here and I think that’s what caused the problem however, this could be easily resolved from your end.*My home address is still PO BOX *** Pyrmont NSW **** Australia and the delivery address in the USA is * **** East Glenn Street Unit *** Tucson Arizona ******Your web site does not have PYRMONT in the dropdown to allow me edit my home address and in fact I found it very difficult to find both billing address and delivery address and why have billing address anyway all that is required is delivery address.*I am mainly interested in using the first card the American Express card.*I am quite prepared to send copies of all the credit cards and my driver’s license however, I am not prepared to send bank statements as this is a privacy issue.*My phone number in Australia is *** *** *** *** (temporarily diverted) and my number in the USA is ** *** *** **** which I encourage you to contact me so I may give added security answers.*If you don’t resolve the issue there are plenty of other sites like Banggood, Newfrog, Byincoins, etc for me to make my purchases.*Look forward to your reply and a speedy resolution.*Kind regards*Peter Stevens

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Aliexpress Service

Customer service issue
Reported by GetHuman855259
Jul 6th, 2018 - 4 years ago
Fixed
Seen by 2 customers so far
Similar issue to 1773 others
0 customers following this
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Timeline

GetHuman855259 started working on this issue
Jul 6th, 2018 4:50pm
GetHuman855259 indicated the issue is not fixed yet.
Jul 10th, 2018 6:47am