Order number: ***************Reply **** Again,*I want to return both items and full a...

GetHuman-gbudu's customer service issue with Aliexpress Service from June 2018

11 views | 1485 similar | 0 following
Help with my Aliexpress Service issue
GetHuman-gbudu's next move: try the Aliexpress Service help center.
Aliexpress Service doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-gbudu will want to follow the link below to head to their help center. We will check on GetHuman-gbudu later to make sure it's all set or try to help escalate.
The issue in GetHuman-gbudu's own words
Order number: ***************Reply **** Again,*I want to return both items and full amount refund, see the attached picture to understand why, your product is do not reflect reality too weak and thin.* By the way it is a joke with $* refund or what?*Total amount it is $ **.** for both orders.*I do not consider appropriate this kind of answer for business purposes.*Me *****-**-** **:** *** Lee SiuSin ********* **:** Hello dear, thank you for your message.*How about refund US $ *?*Please let us know your thinking.*Look forward to your early reply.*Have a nice day!*Regards, *** INITIATE THE RETURNED PROCESS WITH LABEL AND EVERYTHING.*I WANT MY MONEY BACK.Me ********* **:** *** Good Morning,***. I DID NOT ORDER TWO ITEMS, ONLY ONE. IT'S NOT CORRECT TO BE CHARGED FOR SOMETHING NOT BEING ORDERED.**. THE PRODUCT IS REALLY THIN AND WEEK CAN NOT RESIST OO THE ATTACK DUE TO THE SIZE OF BIRDS IN GEORGIA STATE.**. IF YOU DO NOT WANT TO HELP I WILL REPORT AS SOON AS POSSIBLE THE ISSUE CREATED WITH RETURN PROCESS.**. I DID NOT BUY THIS PRODUCT FOR RESALE I DO NOT HAVE TIME FOR THIS TYPE OF ACTIVITY.**THANK YOU FOR UNDERSTANDING AND HELP.Me ********* **:** *** Lee SiuSin ********* **:** Hello dear, are you willing to bear freight?*You do not need to return the item due to high return cost.*How about give you the discount on your next order?*Could you please resale the item to your friend or other people?*Please let us know your thinking.*Look forward to your early reply.*Have a nice day!*Regards, *** Good Morning,**Mrs. Lee SiuSin.**YES, I WANT TO RETURN BOTH OF THEM, PLEASE GIVE ME INSTRUCTION THAT I HAVE TO DO TO BE ABLE TO RETURNED BACK TO YOU.*SORRY FOR THE INCONVENIECE.*REGARDS, **GEORGE BUDU.Me ********* **:** *** Lee SiuSin ********* **:** Hello dear, thank you for your message.*Do you mean you want to return both two package?*Look forward to your early reply.*Have a nice day!*Regards,* *** Good Morning Mrs. SiuSin Lee,**I received both of the package as I informed you in the past one order arrived as extra did not ordered two.*As the matter of fact the picture on web site did not reflect the reality so I would like to return both packages back to you.*Please advice steps that have to be followed.*I deeply sorry for inconvenience.**THANk you very much for help and support. Have a wonderful weekend.**Best regards,**George BuduMe ********* **:** *** *** Status* Awaiting delivery Order Total* **.** Shipping* ePacket Tracking Number* LY*********CN Contact Name* George Budu Address* **** Waverly Place Dr. null Georgia Dacula US More Detail *About this order**Order number: ***************Reply *** Lee SiuSin ********* **:** Hello dear, thank you for your message.*I found that you have two orders.*And both your two orders are on the way , please kindly wait for the item.*Look forward to your early reply.*Have a nice day!*Regards, *** Hello dear Lee SiuSin,**I have to admit at the time I placed the order I do have an internet glitch so look like you guys sent double order I only want one order. Sorry for inconvenience.*Thank you very much for your time help and support.**Best regards,*George Budu.Me ********* **:** *** I only placed one order look like you guys processed two???!!!!*Thank you.

GetHuman-gbudu did not yet indicate what Aliexpress Service should do to make this right.

How GetHuman-gbudu fixed the problem

We are waiting for GetHuman-gbudu to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Aliexpress Service's attention and get better help faster. Tap below to get started.
Having Aliexpress Service issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-gbudu fixes it.
This email address isn't valid

Aliexpress Service

Customer service issue
Reported by GetHuman-gbudu
Jun 27th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 1485 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information

Timeline

GetHuman-gbudu started working on this issue
Jun 27th, 2018 3:54pm
GetHuman-gbudu indicated the issue is not fixed yet.
Jun 27th, 2018 9:18pm
GetHuman-gbudu indicated the issue is not fixed yet.
Jul 3rd, 2018 4:20pm