Order * ************** - Nail Drill, Product arrived damaged. Box was crushed and the i...

GetHuman712140's customer service issue with Aliexpress Service from May 2018

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The issue in GetHuman712140's own words
Order * ************** - Nail Drill, Product arrived damaged. Box was crushed and the items were not secured, moving loosely inside the package. Contacted Seller instead of opening a dispute, Seller agreed to resend, waited for delivery, never arrived, Since I waited for the delivery I am now out of the Open a dispute time frame. Seller must have known that would happen, thats why he said lets now wait. I contacted the seller again, after many messages seller said he would resend the pen part of the drill. Now the seller is refusing to replace the damaged item, also offered to return the item and seller refuses to send a return paid postage label. I should not have to pay for the return since the item was delivered damaged. I either want my money refunded or a new pen for the drill sent
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Aliexpress Service

Customer service issue
Reported by GetHuman712140
May 23rd, 2018 - 6 mons ago
I have an issue with Aliexpress Service too
Fixed
Seen by 10 customers so far
Similar issue to 552 others
0 customers following this
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Timeline
GetHuman712140 started working on this issue
May 23rd 7:28pm
GetHuman712140 indicated the issue is not fixed yet.
May 24th 1:57am
GetHuman712140 indicated the issue is not fixed yet.
May 24th 1:58am
GetHuman712140 indicated the issue is not fixed yet.
May 24th 1:58am
GetHuman712140 indicated the issue is not fixed yet.
May 24th 1:58am
GetHuman712140 indicated the issue is not fixed yet.
May 24th 1:59am
GetHuman712140 indicated the issue is not fixed yet.
May 25th 2:39am
GetHuman712140 indicated the issue is not fixed yet.
May 25th 2:40am
GetHuman712140 indicated the issue is not fixed yet.
May 25th 2:40am
GetHuman712140 indicated the issue is not fixed yet.
May 25th 2:41am