Not delivered order was marked 'delivered' and seller has stopped account

GetHuman5864074's Missing Order issue with AliExpress from March 2021

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The issue in GetHuman5864074's own words
Concerning order ****************.*I've opened a dispute because the order is not delivered to my Home. I contacted the local distributor (BPOST) and they told me (in mail) that the order is delivered in Namur (Belgique). They have a picture of the orderlabel and it is indeed sended by the seller to an (for me) unknown adress on the other side of our country. I have putted all the prove in my dispute. The dispute says, aliexpress will step in on march *th. , but now, * weeks later, still nothing happened. Even the seller doesn't exist anymore. *The shop is closed. You can't find him anymore on aliexpress. Can you please send my money back. I've orderd already more than *** items at your store. You can see that i am an honest person. So please help me.

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Missing Order issue
Reported by GetHuman5864074
Mar 19th, 2021 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 17244 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address


GetHuman5864074 started working on this issue
Mar 19th, 2021 3:13pm
GetHuman5864074 indicated the issue is not fixed yet.
Mar 19th, 2021 7:48pm