HI* *After my dispute after the reception of my order *****************. *I received an...
GetHuman-jacktde's Return an Order issue with AliExpress from August 2020
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The issue in GetHuman-jacktde's own words
HI* *After my dispute after the reception of my order *****************. *I received an answer indicating that I have to send the lens unservicible to receive in return my money.*There is no indication or adress where i hane to return the lens?*Please answer me for that.*Thank you best wishes.*J.D.* *From: *****@***.com *Sent: Friday, August **, **** *:** AM*To: *****@***.com *Subject: AliExpress Dispute Order** *Dear FR shopper,**Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order ****************. * *Important:All evidence and information should be uploaded to the dispute details (pictures and videos).Evidence or information on other websites or the message history will not be accepted. If you can not upload the evidence-please let us know. ** *If the seller make a counterclaim against your claim in the dispute,you may need to provide new evidence that you are testing the product according to the seller's instructions*advice to support your claim.** *Problems with the order Judgement from AE Invalid Reason Proof Guide *Cannot pair with devices Invalid the evidence you provided was not valid for your dispute case Please provide us a clear video to show you connect the product with your equipments then show us the malfunction clearly,please make sure the model number or brand of your equipments was as seller's product page listed**if the seller make a counterclaim againse your claim*evidence in the dispute,you may need to show in your evidence that you are testing the product according to the seller's instructions*advice in order to help us to confirm the problems.* ** *Solutions:* Option *: Return goods Full refund **.** EUR ( Buyer pays the returning shipping fee) * Notice: In most EU countries, you are generally entitled to **-day return (please note that in case of return, the buyer needs to cover the cost of returning the products to the seller). **Response time: * days** *Please provide evidence as "proof guide" requested(If you bought over * piece of products, please illustrate all the defective pieces). * *Note: You can resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal).* *If you fail to response or provide required evidence before the deadline, AliExpress would release full payment to the seller or refund the amount as per seller's suggestion and close the dispute.**Your understanding and cooperation will be appreciated.*Best regards,*AliExpress Case Management Team*-------------------------------------------*Please do not reply to this email*message. This mailbox is not monitored and you will not receive a response.*Please log in to *http:**trade.aliexpress.com*issue*issueDetail.htm?issueId***************** to respond the case before the due date.
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