Hi,*I am writing to you about Order ID: ***************. This is the first time I orde...

GetHuman4871964's Refund a Charge issue with AliExpress from May 2020

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The issue in GetHuman4871964's own words
Hi,*I am writing to you about Order ID: ***************. This is the first time I ordered from Aliexpress and I am very disappointed. My item came in a ripped box without any directions. This item is useless to me without directions and if it came in an opened, used box I am not comfortable keeping used goods.***I uploaded photos and Aliexpress offered to refund me but did not give me a free prepaid shipping label. I paid more for this item to have it shipped to me from the United States and NOT from China. Now they are telling me to ship it back to CHINA which would cost me more than the cost of the item and would take very long.**I would like to receive a free prepaid shipping label and an American address to ship it back to with a prompt refund to my credit card. If not, I will have to dispute it on my credit card. **Thank you,*Sarah Grossman

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AliExpress

Refund a Charge issue
Reported by GetHuman4871964
May 26th, 2020 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 19579 others
0 customers following this

Timeline

GetHuman4871964 started working on this issue
May 26th, 2020 5:20pm