AliExpress Customer Service Issues

I am reaching out to report a missing order for my sister. Despite receiving an email stating that the $[redacted] item was delivered at 3 pm, she has not received it. Additionally, in November, her husband and she did not receive a pair of shoes that were also supposed to be delivered. This ongoing issue is concerning, and we kindly request follow-up and investigation into the whereabouts of their missing items.

I found an ebike I'm interested in on AliExpress for just over £[redacted]. I want to know if it's safe to order and if it will arrive in the UK from China or Europe without any issues. I believe AliExpress should provide reassurance given the value of the item. My name is Iain Wilson, and my address is [redacted] Kinloss Park, Cupar, Fife, Scotland, KY154EW. You can reach me via email at [redacted] or call me at [redacted]0.

Hello, I am facing an issue with AliExpress customer service. The chat option only offers limited solutions that do not match my problem. I am struggling to find a resolution and feeling stuck. The problem is that I received an item from an unknown seller that I did not order. However, my name and address are correct. After checking my orders, I cannot find any discrepancies to report on. It seems suspicious that a seller could send something to me without my knowledge. I am unsure where to send pictures of the item. It would be helpful to have an email address for AliExpress when the chatbot cannot assist. I am eagerly awaiting assistance. December 22, [redacted] Best regards, Cândido R.

I would like to address an issue with AliExpress Shopping website regarding a decision made for a refund. I tried to appeal on their website, but encountered difficulties. I am not satisfied with the £1.21 refund for 45 pairs of items that were not as described, being 5mm instead of 7mm. Previously, only one picture was required, but now it seems more are needed. Kindly provide me with a link, and I will send all the necessary pictures. I urge you to reconsider the decision as I am a loyal customer who values honesty and does a lot of business on your platform. I appreciate your understanding and look forward to your response. Best regards, Nancy.

I purchased an IPTV box with a 12-month subscription on December 6th and made the payment. Unfortunately, I have not yet received the package. After contacting DHL, I was informed that the order and package number are not in my name and that the delivery was done on 16.12.[redacted]. The seller mentioned that I only ordered the subscription and provided a link afterwards. I am dissatisfied with this situation as I was initially given a false order number, and now I feel like I am being led in circles. I am seeking a refund as the product does not align with what was advertised on AliExpress. The seller's name is TV-tech Store.

Hello, my name is Abdourahamane D., and my order number is [redacted][redacted]. The seller provided me with a fake tracking number [redacted]. I purchased an IPTV box with a 12-month subscription on December 6th, but I have not yet received the package. After contacting DHL, they informed me that the order and package are not under my name and were delivered on December 16, [redacted]. The seller claims I only ordered the subscription, not the box, and shared a link. I am unhappy with this situation as the seller initially provided me with the correct order number and is now being evasive. I am requesting a refund as the product received does not match what was advertised on AliExpress. The seller's name is TV-tech Store.

Hello, I am reaching out regarding my order from TV-tech Store. My name is A.D., and my order number is [redacted][redacted]. The seller provided a false tracking number [redacted]. My address is located at Hainstrasse 52, [redacted] Bonn, Germany. You can reach me at [redacted] I purchased an IPTV box with a 12-month subscription on December 6th, but I have yet to receive the package. DHL informed me that the order and package numbers do not match my name and that a delivery was made on December 16, [redacted]. Upon contacting the seller, I was informed that I only ordered the subscription, which led to further confusion. The seller initially provided an order number, but now seems to be giving conflicting information. I am dissatisfied with the product as it does not match the description on AliExpress. I am requesting a refund for this order discrepancy.

I need a 20-day time extension to make the payment for my Ulefone Smartphone purchase. Unfortunately, my commission payment from India to Mexico via an international bank transfer was rejected due to a mistake in my personal information. The payment will be resent by December 26th, but my current payment deadline for the purchase is tomorrow. This is my first purchase on AliExpress, and I am unsure about the necessary steps to take. I am eager not to lose out on the discount that was applied to my purchase. My user profile goes by David Apex, and you can reach me via email at [redacted]

I purchased a clothing item from Dance Costume Dress Factory on 11 Nov [redacted]. Unfortunately, I was not logged into my AliExpress Account when I made the order, so I cannot find it in My Orders. The seller claims they shipped the item on 19 Nov and it was delivered to my address on 3 Dec, but I have not received it. My apartment building security confirmed that no parcel arrived on that day or thereafter. I am seeking a refund, but I am unable to Open A Dispute as the transaction does not appear in my account. The order number provided by the seller is: [redacted][redacted]. Any assistance would be appreciated.

I purchased a laptop on AliExpress and I am seeking a payment receipt for my order. Despite attempting to contact the seller, they have not responded to my messages and have even marked them as unread. Two weeks ago, I contacted support, who claimed they would email the seller regarding sending me a bill through email, but I have not received anything. The chat interface is difficult to navigate, as I have only interacted with a robot. The automated questions are unclear, and when I manage to select the correct category, I am only met with a message suggesting I can find my bill in the app. However, the described menu does not exist. My main priority is obtaining a copy of my bill. I would appreciate any assistance.

I received a partial refund for order [redacted][redacted], but the seller has agreed to provide a full refund. I am looking to contact AliExpress directly to address this matter. The seller, VIPLife2019 Store, has stated the following: "Sorry for this issue. Please contact AliExpress customer service and provide them with this message. AliExpress will then process a full refund for you. As I cannot open a dispute at this time, we authorize AliExpress to refund the total amount of this order from our account."

Hello AliExpress, I paid for item number [redacted][redacted], but my order wasn't completed. I received a notification stating, "We had to close this order due to account security concerns," after the payment was made. I contacted the seller, and he mentioned not receiving the payment, stating that AliExpress would assist me. However, I have not received a refund yet. I have opened a case and sent an email to AliExpress support center, but have not received any response. My order was placed on December 14, [redacted], and it has been over 10 days now. How can I go about getting my money back? Please respond to me promptly. Thank you.

Hello, I made a purchase from the FreeOstrich Direct Store on AliExpress and I am supposed to receive a refund of over 20 euros. I ordered a jacket that didn't match the picture on their website. The company assured me they would refund my money, but it has been almost a month since they claimed to have processed the refund on November 27th. I have reached out to them again, but received no response. I am hoping to get my refund back soon. Thank you. Best regards, A.-M. Maats

Order ID: [redacted][redacted] - View Order Details Order Placed: Dec. 12, [redacted], at 08:05 AM Store Name: Italian Trend Store Order Total: £40.57 Dear Sir/Madam, I recently made the above-mentioned order, but unfortunately, the shoes do not fit as the size I ordered is too small. I need to return the item and reorder the correct size. I have contacted the seller, and they have requested me to return the item to their address, but I am unable to locate the return address anywhere. I am in need of the store's return address to facilitate the return process and instructions on how to claim a refund for the reorder. Your prompt assistance in providing the return address details will be greatly appreciated. Thank you. Best Regards, Taiwo

I purchased a winter jacket from Seller WINDY COSY Store with order ID [redacted][redacted] and tracking number LVS[redacted][redacted]. The package was shipped to Russia using carrier Bpost International. Despite reaching out to the seller multiple times via chat and email, I have not received any responses. When I checked the tracking, it showed as not found. The estimated delivery was mid-December, and I urgently need the jacket before the new year. Disappointed by the lack of communication from the seller post-purchase, I hope to receive my package promptly as it is essential for the winter season. Thank you.

I am reviewing the orders on my mom's account. I noticed that the word "tracking" appears under the AirPods case, but not under the AirPods themselves, even though I ordered both items yesterday. I am concerned and would like to know if the absence of "tracking" under the AirPods means they were not ordered. I hope you can clarify this for me promptly as it is important. Thank you for your assistance. Sincerely, [Initials]

Two months ago, I placed an order that ended up being returned to the sender. Despite requesting a refund, I have not received it yet. Recently, after purchasing a new phone, I logged into my account to contact the company about the refund, only to find that all my messages and previous transactions were deleted. This has made it impossible for me to provide the necessary information, such as the order number, to follow up on my refund request. It is frustrating to have spent $[redacted] and feel like my efforts are going to waste. I am disappointed and upset by this situation and simply want my money back.

I purchased a wig from Funmi Hair Store, but when I received it, it was not as advertised. I returned the wig, but when it was time for a refund, the seller asked for my PayPal account. After providing the information, she refunded the money as a payment for service. I have been attempting to contact her for my refund without success. I would like AliExpress to assist me in reaching out to her to resolve this issue and receive my refund.

Hello! I PAID, BUT CANCELED IT BY MISTAKE. WHAT WILL HAPPEN NOW? Payment successfully made. Your payment for order number [redacted][redacted] has been successfully received. Currently, your payment is being verified. The payment verification period is 1 hour. After verification, the seller will process your order, which cannot be changed during this period. Sincerely, AliExpress.com [redacted]-12-24

Hello. I purchased a Bluetooth camera glass from a seller yesterday. Unfortunately, the seller informed me today that the product is out of stock even though I have already paid for it. I have canceled the order and I am requesting a prompt refund so I can reorder the item for my client. The seller has stopped responding to my messages, and as a loyal gold member, I wish to continue supporting your platform. Please assist me in resolving this issue promptly.