AliExpress Customer FAQ

This penalty may occur due to violations of AliExpress policies, such as fraudulent activities or multiple canceled orders. To resolve this issue, please review the relevant policies. You may be able to appeal the penalty or find information on how to reinstate your account. Check the link on this page for the most up-to-date contact information to get further assistance.

If you notice unauthorized transactions on your debit card, it is crucial to contact your bank or card issuer immediately. They can help you dispute the charges and protect your account from further unauthorized use. Additionally, review your account activity for any other suspicious transactions.

If your package is still showing “Package still in transit” after an extended period, it's best to check the tracking information again for any updates. If there are no changes, consider opening a dispute through AliExpress to request a refund or a resolution. Ensure you provide all relevant details regarding your order to expedite the process.

To get a refund for the extra item charged to your credit card, you need to initiate a return or refund request through your AliExpress account. Go to "My Orders," find the order with the incorrect charge, and select "Open dispute" or "Request a refund." Follow the prompts to submit your request. Make sure to provide any necessary evidence, such as screenshots or order details. Once approved, the refund will be processed back to your credit card. Please allow several days for the transaction to reflect on your account.

We understand your frustration with receiving the wrong item. To address this, you should open a dispute on AliExpress immediately. Gather evidence such as photos of the received item and your order details, and submit it through the order page. The platform will review your case, and if it's determined that the seller sent the wrong item, you may be eligible for a refund or a correct replacement. Be sure to follow up regularly to ensure your issue is resolved.