Hi there. I ordered something a few months back from the Homfun Official Store. The...

GetHuman-bleuorc's Problem With a Seller issue with AliExpress from May 2019

Help with my AliExpress issue
The issue in GetHuman-bleuorc's own words
Hi there. I ordered something a few months back from the Homfun Official Store. The ** days to dispute had passed and I have tried contacting the seller to get a replacement as the item I received is not satisfactory. I ordered a diamond painting where ** bags of one color were unusable (I was supposed to be sent replacements since January). The canvas is pretty much unusable and is covered with wrinkles and bubbles. This is the first time I’ve had issues receiving a replacement canvas from a seller on AliExpress.**The seller did tell me they sent a replacement (back in March but the tracking stopped on April *th). I contacted Homfun again about this recently and they wanted to know the canvas number (which I gave to them) and then said the canvas can be used, despite the fact I already sent them pictures back in March and they agreed to send me a replacement. **Not sure what I can do about this because it has been almost * months since they agreed to send me a replacement and I can't file a dispute.

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AliExpress

Problem With a Seller issue
Reported by GetHuman-bleuorc
May 20th, 2019 - 2 years ago
Fixed
Seen by 7 customers so far
Similar issue to 22307 others
0 customers following this
Items needed
Name on the account
Address on the account
Order number
Email address

Timeline

GetHuman-bleuorc started working on this issue
May 20th, 2019 7:17am
GetHuman-bleuorc confirmed the issue is fixed. Hooray!
May 23rd, 2019 2:11pm

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