My product O.No:-************** of Dtd.********. At the time of placing order, I had pa...

GetHuman-subhocc's customer service issue with AliExpress from March 2019

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My product O.No:-************** of Dtd.********. At the time of placing order, I had paid the full product value and shipping cost through my credit card to Aliexpres's sellers and Aliexpress confirmed through mail about the payment received for product value and Aliexpress own standard shipping cost. Now the product was laying in Indian Customs, I have receiving ipdation in form in messesge at the time of checking of Tracking Id to contact to sellers or Indian Customs. What should I do? Aliexpress received fullshiping cost to delivered the product to my home(Shipping Address). Aliexpress never informed me that I have to pay any customs duty or any other payment for Indian Customs Clearence. Now what is the status of these products? Shall I receive it or I have to claim Full Refund of Product Value * Shipping Cost from Aloexpress. My other many items also purchased and shipped by Aliexpress. Ami have to cancel and claim full refund??
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AliExpress

Customer service issue
Reported by GetHuman-subhocc
Mar 30th, 2019 - 6 mons ago
I have an issue with AliExpress too
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GetHuman-subhocc started working on this issue
Mar 30th 4:25am
GetHuman-subhocc indicated the issue is not fixed yet.
Mar 30th 8:54am