AirBnB Customer Service Issues

I've been waiting for a refund of $[redacted] since June 16th. Despite being patient, I have not received it yet. I reached out to your CEO and the Better Business Bureau but was told it would take 10-15 business days. Every time I call, I'm told there's no case opened for me, although my case was opened on June 15th. I'm considering contacting the news as this lack of communication and delays are concerning.

I made a reservation on Airbnb from July 14th to July 22nd for approximately 10,000TL. However, on July 9th, just 5 days before check-in, the host requested me to cancel due to a location discrepancy and unavailability of the residence. Despite the strict no refund policy after July 7th, I explained this to the host, but they still insisted I cancel. Feeling deceived, I searched Airbnb's policies for a way to recover my funds. Ultimately, I lodged a complaint against the host who initiated the cancellation in the hopes of receiving a refund. Uncertain if my actions were correct, I am now unsure of how to secure my reimbursement.

In May [redacted], I received a booking request on AirBnB which I accepted for a guest arriving on June 2, [redacted]. However, as of June 6, I had not yet received my payment. I contacted customer service, and after verifying my account, the payment was still pending. Over a series of communications with AirBnB, I have been directed to wait multiple times, but the issue remains unresolved. Today, July 13, [redacted], the payment is 41 days overdue causing me financial difficulties, missed investment opportunities, late fees, and wasted time trying to resolve the matter. I have complied with all requests from AirBnB without a satisfactory resolution and feel disrespected and frustrated. I am requesting my payment to be deposited by Friday, July 15, [redacted], and seek compensation for the economic loss and inconvenience I have endured. If this matter is not addressed promptly, I will escalate it further.

Subject: Urgent Payment Request for Airbnb Host Experience Dear Amazon Inc. Client Services, I am writing to bring to your attention a recent issue I encountered as a host with Airbnb that needs urgent resolution to prevent similar occurrences. As an Airbnb host with positive past experiences, I have recently faced challenges regarding a payment for a booking that took place back in June [redacted]. Despite following the necessary procedures promptly, the payment for hosting services has not been processed for 41 days since the guest's arrival. Upon contacting Airbnb customer service, I was directed to verify my account, a step that seemed unnecessary as my account details had not changed for years. Despite complying with the verification process, the payment remains pending, causing economic inconvenience and unnecessary stress. I have diligently followed up with multiple customer service representatives to resolve this matter to no avail. The continued delay in payment has not only affected my finances but also led to missed opportunities and additional expenses. In light of these circumstances, I am requesting the payment to be processed by Friday, July 15, [redacted], along with appropriate compensation for the financial losses and inconveniences endured. Failure to address this matter promptly may result in further escalation. Please reach out to me via email at [redacted] to discuss a resolution promptly. Sincerely, Elena O.

I had a distressing experience with an Airbnb booking in Paris on July 16th. Despite confirming a late check-in with the host, we arrived at midnight to find no key and were unable to reach them. This led to a night of searching for accommodations, with no nearby hotels available. Eventually, after contacting Hilton and Marriott, we secured an expensive room with Marriott covering the cost. The host then moved us to a different Airbnb due to a supposed water leak, which was not as described and lacked essential amenities. This ordeal has been costly and disruptive, impacting our plans and causing significant stress. We are seeking a refund for expenses incurred and compensation for the difficulties we faced throughout this ordeal.

We recently had a dreadful Airbnb experience in Paris on July 16th. Despite confirming with the host beforehand about our late check-in at midnight, we arrived to find no key and were unable to reach the host that night. Desperate for a place to stay, we struggled to find any available hotels nearby. After exhausting options, we contacted Hilton and then Marriott to secure a room at great expense. The host promised to cover these costs but provided little communication or assistance. The following day, we were informed of a "water leak" and were supposedly upgraded to a different Airbnb that turned out to be subpar and nothing like the photos. This ordeal has been very stressful and costly, impacting our travel plans and museum visits due to extreme exhaustion. We are seeking a refund for the accommodation issues and compensation for the distress caused by this situation.

Hello, I have a question and I would appreciate a detailed answer. I reserved a studio through Airbnb from 06/23/[redacted] to 09/23/[redacted]. The listing mentioned a washing machine, but it's in the owner's house next to the studio, limiting my access. Now, I found a cheaper place with full washing machine access and want to cancel my Airbnb booking. I'm unsure about the process. My next payment of [redacted] euros is due on August 13, covering till September 23. If I cancel today, do I still owe the [redacted] euros? What happens if I don't pay for a place I've already left? Will I lose the [redacted] euro refund? How can I cancel without losing too much money? I await your prompt response. Best regards, F.D.

Hello, I made a reservation for a hotel stay from August 2 to August 13 just half an hour ago on your website. The rate I originally booked for was $21 per day. However, the hostess contacted me immediately after making the reservation to inform me that the price was incorrect and she wanted to charge me $25 instead. I explained that I wouldn't cancel since I wouldn't receive a full refund, but she still insisted on canceling. After 15 minutes, I received a cancellation notice for the reservation without my consent. Instead of a refund of $[redacted].68, I will only be receiving $[redacted].84. This situation feels like deception, and I urgently need my money back to secure alternative accommodation. I reached out to support 17 hours ago but have not received a resolution yet. Please assist me in resolving this issue promptly.

I am having trouble logging into my account. Despite talking to several representatives, the issue persists. I have removed my U.S. phone number, but texts are still being sent to it. I have been in contact with four individuals and chatted with three more, yet the verification code is sent to the old disconnected number. I have clearly provided my local number and expect the correct one to be used for sending the verification code. Kindly update my information accordingly.

I am experiencing issues with the hot water in my unit. Despite the owner's attempts to fix it, there is still no hot water available. After being advised to shower in the morning for better water pressure, the water remains cold. The owner mentioned it is a common problem in Monterrey due to water shortages, but other Airbnb units have hot water constantly. Frustrated by the situation, I informed the landlord that I cannot continue to stay in these conditions and requested a refund. However, the landlord offered only a 50% refund for the nights I will not be staying. I disagree with this resolution and am seeking a full refund for the inconvenience.

I made a reservation for a Sydney apartment for September last year to attend a dancing event, but due to COVID, the event was canceled. I arranged with the host to move the booking to August [redacted]. However, I later needed to adjust the dates again due to event rescheduling beyond August. Despite my efforts to communicate this with the host, they have been unresponsive for months. My attempts to resolve the situation with AirBnB have not been fruitful, as they keep emphasizing the cancellation policy rather than assisting with the lack of host response. I have followed all protocols and now seek help in getting my money back due to the host's unresponsiveness. I have never encountered such an issue before and appeal to AirBnB to intervene and resolve the matter promptly.

Upon arrival at the apartment, I noticed that the air conditioning unit was not functioning. I reached out to the host through private messages on WhatsApp, and they assured me they would send a technician to fix it. However, after the technician's assessment, it was determined that the air conditioning could not be repaired during our stay. This led to unbearable conditions in the apartment, with temperatures hotter indoors than outside. Even Vittorio, the owner's delegate, experienced the discomfort firsthand. The lack of AC made it challenging to sleep, and it significantly impacted our holiday in Milan. I've contacted the host requesting a partial refund due to the essential amenity being unavailable. Despite my efforts to communicate, I have not received a response from the host via private messages or through the AirBnb platform.

Hello, I am seeking clarification on why AirB&B is now requiring me to submit my ID with only a 24-hour notice during my travels, after being a loyal customer for over 12 years. My profile information, including my rental history, is inaccessible. Despite my long-standing positive track record, this sudden request feels unwarranted. I believe I have been a contributor to AirB&B's success. Furthermore, the urgency of this request is challenging, especially considering that in Poland, where I currently am, there are laws prohibiting the scanning of government-issued IDs under the RODO law enacted in [redacted]. I would appreciate detailed reasons for this new requirement, as the generic response of enhancing security does not seem applicable to established customers like myself. Kindly address my concerns promptly, as I previously emailed without receiving a response. Thank you, Peter.

My Airbnb account is registered to the email [redacted] and the cell phone number [redacted]. Recently, my cellphone got lost, and I attempted to log in using another device. Due to poor internet connection and a rush to get the verification code, my friend and I faced difficulties. This led to multiple failed login attempts and now I am locked out for 24 hours. The situation has caused tension and miscommunication among my friends and family. I urgently need access to my Airbnb account as I have loaded it with Airbnb gift cards worth a few hundred dollars, which are essential for my accommodation expenses. You can reach me at [redacted], but my Airbnb account is linked to [redacted]. I won't have my phone back for the next few hours, so please call this alternate number. Thank you. Benjamin B. C. Atienza.

I have encountered an issue with my host regarding a reservation for two guests that was mistakenly saved as one guest. Despite providing details for both guests, the host is asking for an additional fee for the unregistered guest. I have explained the situation and requested to cancel the reservation and make a new booking, but the host insists on the extra fee. After contacting support, they suggested accepting the reservation for one guest or the host will cancel without a refund. To resolve this, I agreed to stay alone as one guest, but the host, Petra, has not responded to my messages or calls. I would appreciate your assistance in resolving this matter. Thank you.

I am preparing to become an Airbnb host. However, I have a concern regarding a past negative review left by a host I stayed with a few months ago. Despite having excellent guest reviews, this particular host, who manages over 50 properties, wrote an unfair review that is now prominently displayed at the top of my profile. I worry that this unjust review will hinder my ability to attract bookings. As a result of this experience, I have become cautious when selecting accommodations, particularly when managed by individuals like this host. It has become a warning sign for me when considering where to stay. I am hopeful that you can assist me in resolving this issue, allowing me to confidently list my property knowing that it reflects my true hosting capabilities. Thank you.

I am currently staying in an apartment that I have paid for a month-long stay. The listing promised access to the gym and pool with a code provided by the host, which also works for the elevator. Unfortunately, upon arrival, the reception informed me that the code does not work, preventing me from using these amenities. The host mentioned they would address the issue with their team, but it has been a prolonged wait, leaving me frustrated without access. Additionally, I reported a problem with the main room light as there is no switch to turn it off, affecting my ability to sleep in darkness in this studio apartment. These issues have made my stay unpleasant since I arrived last week.

I currently have a guest in my residence who wishes to depart one week earlier than scheduled. Despite stating the place is unclean and the listing inaccurate, she has stayed for three weeks. She is requesting a refund for the remaining eight days of her month-long stay. I offered to reimburse her via Paypal, but she cannot use it and asked for cash from a neighbor instead, which I find unacceptable. I advised her to complete her stay, but she claims to have found a cheaper option and wants to leave early to save money. I am traveling and unreachable until the 20th, the same day she was meant to depart, but now she wants to leave on the 12th. Unfortunately, my cell phone is not operational, and she also lacks a functioning phone. I recommended she finish her stay since the payment has been processed. I am unsure how to proceed in this unusual situation. Any ideas on how to resolve this issue?

I recently tried to book an Airbnb apartment in Montreal's Old Port area. My arrival date is set for Wednesday, 10/05, and departure on Thursday, 10/13. However, after entering my phone number, [redacted], I didn't receive the code needed to proceed with the registration process. I am unable to locate a contact number or property name on the website. The host goes by Patrick, and the apartment is a one-bedroom listed at around $[redacted] per night. With this information, can you assist me in identifying the apartment and completing my reservation? I really don't want to miss out on booking it. Thank you, Janice S.

I booked a stay in London for my wife and daughter last Saturday without realizing I couldn't book on their behalf. I messaged the host this info when I made the booking, but only this morning was I informed that booking for them was not feasible. The host accepted the booking on Saturday but canceled it today. I believe I should receive a refund due to the circumstances. How can I proceed with this request?