We rented an airbnb in New York city last year and we had to cancel because of Covid...

GetHuman5876108's customer service issue with AirBnB from March 2021

Help with my AirBnB issue
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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman5876108's own words
We rented an airbnb in New York city last year and we had to cancel because of Covid**. We were sent an email stating that we had a credit of $****.**. Now that we are ready to book our trip no one seems to know about this credit. We have made numerous phone calls only to be told that it is being looked into, that was over a week ago. I have communicated through live chat as well only to be told the same thing. To date I have not heard from anyone regarding our credit and we are anxious to book for this summer. Any pointers or numbers to contact would be of great help.

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AirBnB

Customer service issue
Reported by GetHuman5876108
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 6302 others
0 customers following this

Timeline

GetHuman5876108 started working on this issue
Mar 22nd 10:57pm

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