Hi there, My confirmation code is HMW*NQE*BZ. Check in ** March - * April. I reserved...

GetHuman-nokphanc's Cancel Booking issue with AirBnB from March 2021

Help with my AirBnB issue
First: share to improve GetHuman-nokphanc's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-nokphanc may need:
Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman-nokphanc's own words
Hi there, My confirmation code is HMW*NQE*BZ. Check in ** March - * April. I reserved for my husband who staying in Ireland now. Yesterday he has a chance to visit the place. Unfortunately it is in the basement floor which the owner didn’t mention about it. All the photos not look the same as a real place. My husband hate a basement floor. We did contact the host, he told us to contact AirBnb directly for the refund. Any possible we can cancel this booking and get a full refund as it was mentioned before we made a reservation that this place can be cancel in **hrs after booking. Can you suggest how we have to do? Thank you very much in advance for your reply. *Warm regards,*Nok

GetHuman-nokphanc did not yet indicate what AirBnB should do to make this right.

How GetHuman-nokphanc fixed the problem

We are waiting for GetHuman-nokphanc to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AirBnB's attention and get better help faster. Tap below to get started.
Having AirBnB issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AirBnB

Cancel Booking issue
Reported by GetHuman-nokphanc
Mar 22nd, 2021 - 2 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 6318 others
0 customers following this

Timeline

GetHuman-nokphanc started working on this issue
Mar 22nd 7:07am